About the Author – Employee Relations Management

About the Authors

P. N. Singh, a postgraduate in labour and social welfare from Patna University, started his career in 1962 with NMC as a management trainee. Two years later, in 1964, he joined the Bokaro Steel Plant which was then at the project stage. He worked there for 29 years, rising through the ranks to head the human resource management function during the last three years of his service as Executive Director (Personnel and Administration). From there, he moved to the State Trading Corporation as Personnel Director for a short while before joining SAIL in 1994 as Director, Personnel. Having worked in the industry for nearly three-and-a-half decades, he switched to academia in 1996 when he joined the Institute of Management Technology, Ghaziabad as a professor in the area of organizational behaviour and human resources. Concomitantly, he also served as Vice Chairman, Appeals Committee, ONGC for three years. In 2004, he shifted to the FORE School of Management as Senior Professor, OB and HR. He taught there for three years before joining the Army Institute of Management in 2008.

An excellent negotiator, Professor Singh is credited with having established numerous systems relating to human resources management at the Bokaro Steel Plant. He has led path-breaking settlements with unions on issues of redeployment of surplus in line with business requirement. As a member, and later Convenor of the National Joint Consultative Committee for Steel Industry, he managed to settle the wage agreements for the Indian steel industry through collective bargaining with representatives of the central trade union organizations. At a policy-making level, he has been instrumental in many strategic initiatives including human resources planning for modernization, managing change through people and the turnaround of SAIL. From shop floor to board room, he has handled the entire range of issues relating to human resources management in general, and employee relations in particular. He has also been a member of tripartite committees on contract labour.

Having headed the HR functions of two very prominent PSUs in India, P. N. Singh is experienced in successfully resolving industrial conflicts and establishing systems and procedures for handling employee relations issues in a multi-union environment. He uses this rich experience to provide an industry perspective to aspiring managers in the classroom. Besides teaching, he also works as a consultant and conducts management development programmes in both public and private sector organizations.

Neeraj Kumar holds a bachelors degree in physics from the University of Delhi and a postgraduate diploma in Labour and Social Welfare from the University of Calcutta. He started his career with the SAIL in 1981 as a management trainee. In his 23-year career with SAIL, he handled all the functions of HR including industrial and employee relations, performance management, strategic HRM and organization development. In the early phases of his career, he handled employee-related issues at various shop floors in the highly unionized environment of the Durgapur Steel Plant. He successfully introduced many productivity and discipline improvement measures at the shop floor through discussions and negotiations with the employees and their unions. Later, he moved to corporate HR where he was closely associated with the change management and turnaround initiative at SAIL.

Professor Kumar quit SAIL in 2004 to work as a freelance consultant in areas pertaining to HRM, management of discipline, negotiations and collective bargaining, leading, teaming, communicating and other soft skills (such as inter and intrapersonal effectiveness, handling conflicts, managing emotions, negotiating and adapting to change). He used his long industry experience to design and deliver management development programmes in leading private and public enterprises including Xansa, SAIL, Bharti Airtel, BALCO, HINDALCO, METSO Minerals, Punj Lloyd, Daewoo Motors, NTPC, Motherson Sumi Systems Limited, Capgemini, PGCIL, GAIL India, Engineers India Limited, Wockhardt, Maruti Udyog Limited, Siemens and Perot Systems.

Neeraj Kumar has been a part of academia since he joined the FORE School of Management as an associate professor in the area of organizational behaviour and human resources management in 2008. He teaches HRM, industrial relations, performance and compensation management, labour legislations and organization design and change.