About the Authors – ROI Basics, 2nd Edition

About the Authors

Patricia P. Phillips, PhD, is CEO of ROI Institute Inc. the leading source of ROI competency building, implementation support, networking, and research. A renowned leader in measurement and evaluation, she helps organizations implement the ROI Methodology in 70 countries. Patti serves as a member of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR). In addition, she serves as chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; principal research fellow for The Conference Board; board member of the Center for Talent Reporting; and ATD CPLP Certification Institute fellow. Patti also serves on the faculty of the UN System Staff College in Turin, Italy. Her work has been featured on CNBC, EuroNews, and more than a dozen business journals.

Patti’s academic accomplishments include a PhD in international development and a master’s degree in public and private management. She is a certified in ROI evaluation and has been awarded the designations of Certified Professional in Learning and Performance and Certified Performance Technologist.

Patti, along with her husband, Jack J. Phillips, contributes to a variety of journals and has authored a number of books on the subject of measurement, evaluation, analytics, and ROI. She can be reached at patti@roiinstitute.net.

Jack J. Phillips, PhD, is a world-renowned expert on accountability, measurement, and evaluation. He provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 100 books, he conducts workshops and presents at conferences throughout the world.

Jack has received several awards for his books and work. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him an award for one of his books and honored a Phillips ROI study with its highest award for creativity. The Association for Talent Development, formerly the American Society of Training & Development, gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI. The International Society for Performance Improvement presented Jack with its highest award, the Thomas F. Gilbert Award, for his contribution to human performance technology. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. He served as president of the International Society for Performance Improvement.

Jack regularly consults with clients in manufacturing, service, and government organizations in 70 countries. He and his wife, Patti P. Phillips, contribute to a variety of journals in addition to authoring more than 100 books.

Jack has undergraduate degrees in electrical engineering, physics, and mathematics; a master’s degree in decision sciences from Georgia State University; and a PhD in human resource management from the University of Alabama. He has served on the boards of several private businesses—including two NASDAQ companies—and several nonprofits and associations, including the Association for Talent Development and the National Management Association. He is chairman of ROI Institute Inc. and can be reached at jack@roiinstitute.net.