About the Reviewer – ServiceDesk Plus 8.x Essential

About the Reviewer

James Gander, the Director of Gander Service Management Ltd, is an ITIL accredited Service Manager with over 10 years experience in managing, mentoring, and leading IT support teams in the UK, India, and New Zealand, across Outsource, Utilities, Media and Broadcast, Public Health, and Tertiary Education environments. He consults and advises Service Desks and IT Operations support teams, enabling continuous improvement whilst also delivering a stable operational environment.

James is also an accomplished people manager, varying from small local teams to large multinational teams and is experienced in strategic thinking to drive improvements and change.