Appendix 1: sample survey of patrons of museums, archives and libraries – Information Literacy and Cultural Heritage

Appendix 1: sample survey of patrons of museums, archives and libraries

Thank you for taking the time to complete this survey; your input is essential and very valuable. The confidentiality of your input and identity is guaranteed, and will be used purely for research purposes. The research is being conducted under the auspices of [name the relevant institutions].

The purpose of this research survey is to explore general levels of awareness of and participation in the areas of cultural heritage and information literacy among users of public libraries, museums and archives in order to provide training in information literacy and cultural heritage in support of lifelong learning.

Please indicate with a tick which location you are at when completing the survey:

[Library name] [Museum name] [Archive name]
[If more than onesite, location orbranch]
[If more than one site,location or branch]
[If more than one site,location or branch]

Your details:

Name (you need give only a first name, or initials if you prefer):
Ethnic/cultural group:
Home language:
Highest education obtained:
Do you have a disability that affects your access to visual, audio or physical resources? If yes, state which aspect isaffected:
Occupation (if not working, state“unemployed,” or “retired” as applicable):
Religion (if no religion, state “none”):
Contact email address:
Contact telephone/cell number:
May we contact you for a follow upinterview? (Yes or No)

Please read each statement, and tick ONE answer to eachquestion:

Section A

1. Cultural heritage is:

 My own culture

 Music and art

 Famous historical events

 The knowledge, ideas, culture and customs passed on from past generations

 Something found in museums

2. An understanding of the different cultural heritage traditions is important in order to promote a culture of respect in society:

 Strongly agree


 Neither agree nor disagree


 Strongly disagree

3. The cultural heritage of the majority of citizens is more important than that of minority citizens (who have different cultural traditions):

 Strongly agree


 Neither agree nor disagree


 Strongly disagree

4. What information is found in cultural heritage?

 No information

 Knowledge of the customs, culture and traditions of different cultural groups

 Knowledge of tourist sites around the country

 The latest information on how to fill in a tax return

 The cheapest prices for food

5. I have learned about cultural heritage through:

 The television and reading books and newspapers

 Visiting libraries

 Visiting museums

 Browsing the Internet

 Visiting the archives

 I do not know anything about cultural heritage

Section B:

6. Do you have a computer and Internet access at home?



7. If you answered yes to having a computer and Internet access at home, how much bandwidth do you have per month? (If you answered no, ignore this question, and move on to Section C.)

 500 megabytes or less per month

 1 gigabyte per month

 2 gigabytes per month

 Uncapped, unlimited Internet access per month

Section C:

8. When I want to find information, I:

 Ask a friend or family member

 Use the Internet

 Go to the library

 Find someone who knows about the subject, and ask them

 I do not know how to find information

9. Information literacy is:

 Being able to read

 Being able to write

 Being able to speak many languages

 Knowing how to find, analyze and use information

 Being computer literate

10. A search engine is:

 Found in a train station

 A tool to search the Internet for information

 A vehicle tracking system

 A traffic control system

 An electronic compass

11. I understand the term “referencing” to mean:

 The reference desk at a library

 Someone who will give me a good reference for a job interview

 Reference books

 Citing sources used to write an assignment or article

 Writing an assignment

12. Boolean logic is:

 A computer programming code

 An information search strategy using the operators “AND,” “OR” and “NOT"

 A philosophy

 A mathematical equation

 I do not know

13. When presented with different views on a subject, I:

 Believe the view given by the person I like

 Think they all must be right

 Choose the one I personally agree with

 Examine the evidence presented in support of the views, evaluate them and then decide

 Do not know which view to believe

Section D:

14. When I am learning, I prefer the following learning environment:

 Working alone

 Working with a group

 A combination of working alone and in a group

15. When I am learning about a topic, I find it to be:

 Difficult and unpleasant – I am glad when it is over

 Exciting and fun – I enjoy learning

 Mildly pleasant – but I would rather watch television or a movie


 I have no time for learning, I am too busy

16. My preferred way of learning is:

 Reading books, newspapers, magazines

 Surfing the Internet

 Watching movies and videos

 Listening to people speak about topics

 A combination of the above

Section E:

17. How often do you visit the public library?


 Very seldom


 Fairly often

 Very often

18. How often do you visit the museums?


 Very seldom


 Fairly often

 Very often

19. How often do you visit the archives?


 Very seldom


 Fairly often

 Very often

Any comments you would like to make:

Thank you for your time and for completing the survey!