Engineering Branch Library Example
The Engineering and Physical Sciences Library (EPSL) occupies four flours in the Math Building, on the East side of the University of Maryland campus. The Library has a total of 36,348 assignable square feet of space (ground floor: 2,875; first: 10,794; second: 11,422; third: 11,275).
EPSL serves primarily students, faculty, researchers and staff from the A. James Clark School of Engineering with its eight departments and the College of Computer, Mathematical and Physical Sciences (CMPS) with its six departments, and seven institutes. Enrollment of these schools in 2009 was as follows:
Most of EPSL’s monograph and print journal volumes total more than 260,000 and are housed in the building. The reference collection consists of about 13,000 volumes. Although current print journal subscriptions have declined over the years (it totals over 700), the number of current electronic journals subscriptions increased. Some 100,000 volumes of little used monographs and journals have been transferred to an off-campus storage facility. They are retrieved within 24 to 48 hours upon request. EPSL is currently filled to 85 percent capacity. In addition to printed books and journals, electronic editions of many titles are also available. A selected microfilm collection also supports the printed journal collection. The EPSL Technical Reports Center has over two million items, mainly on microfiche. It houses one of the most complete collections of National Aeronautics and Space Administration documents on the East Coast. National Institute of Standards and Technology (NIST) publications, Rand Corporation, US Air Force, Department of Energy (DOE), Environmental Protection Agency (EPA) and North Atlantic Treaty Organization (NATO) documents are among the many domestic and foreign reports available.
In addition to circulation and reference services, EPSL provides document delivery – scanned copies from the print EPSL collection to faculty and graduate students. Print course reserves materials are processed at EPSL, while electronic course reserves are processed centrally at McKeldin (main library). The acquisition of print books and periodicals is handled centrally at McKeldin; serials bindery preparation is handled at EPSL. As the number of print serials decreases, this task is becoming more obsolete.
Staff in 2010 consisted of four librarians – the head of the library and three subject librarians, six library technicians (two part-time), and 12–15 students-circulation assistants during Fall/Spring semesters (see 2010 Organization Chart).
In contrast, in 1981 EPSL had a staff of 19. In addition to the head of EPSL, two librarians reporting to the head of EPSL were in charge of two distinct services units: circulation services unit, and reference services unit. The reference unit had three reference librarians and seven technicians (three part-time). The circulation unit had five technicians (four part-time). A clerk typist reported directly to the Head of EPSL (see 1981 Organizational chart).
1. Leads the Engineering and Physical Sciences Library, providing administrative leadership, organizational and resource management, strategic planning, and staff supervision and development for EPSL.
Ensures the development and effective delivery of programs, services, collections, and facilities to meet the information needs of the clientele, including faculty, staff, and students from the College of Computer, Mathematical and Physical Sciences, and the A. James Clark School of Engineering, as well as related academic disciplines and the general public.
Works closely with division director, teams inside and outside of the division, and unit staff to evaluate existing library programs and to identify areas for modification or development of new initiatives.
Analyzes staffing needs within the unit; reallocates resources and requests additional resources as appropriate; actively participates in service- and collection-related activities as needed; monitors Labor and Assistance expenditures.
Selects materials to add to the general collection; identifies and acquires retrospective materials needed to fill collection gaps; oversees and coordinates group responsibility for selection of books, media, electronic databases, and reference materials; manages allocated materials funds for monographs, serials, electronic resources and approval/purchase plans.
In collaboration with the Preservation Production Group of the UM Libraries, identifies appropriate methods for storing and preserving materials in both general and special collections; reviews materials in the collection identified as lost, missing, or needing repair and decides upon appropriate action.
Corresponds with gifts-in-kind donors to the general collections, reports gifts to the Gifts-in-Kind Coordinator in the UM Libraries, and adds materials deemed appropriate for the collection, reserving unwanted duplicates for potential exchange by the Gifts-in-Kind Coordinator.
a. Provides information assistance for in-person/ telephone inquiries using selected automated and manual resources, e.g. patent/trademark questions, interpretation of citations, journal locations, materials receipt, etc. Advises customers of available services, best methods, capabilities, costs and time schedules. Assists customers in filling out online and printed request forms for materials and/or services, e.g. ILL, patents.
e. Anticipates supervisor’s course of action when absent and facilitates problem resolution. Interprets administrative decisions and policies to other staff and transmits directions and instructions based on authority delegated by the supervisor.
Serves as College Park Patent & Trademark Depository Library Representative; attends annual training seminars conducted by the US Patent and Trademark Office, provides information and reference service to patent and trademark patrons from the general public.
Serves as library liaison to specified academic departments, colleges or schools, which involves but is not limited to developing and managing electronic and print collections, promoting services available through the Libraries, supporting information literacy efforts and faculty research, engaging in continued outreach activities, and creating content for Web pages.
Provides in person, by phone, or email in-depth reference, instruction and collection management services in specified subject specialties. Provides general reference services as well, and some circulation functions at times. Works with Information & Research Services Team Leader and with other related teams to improve cooperative online reference service via QuestionPoint.
b. Serve as initial point of contact for billing inquiries, providing information and referral (when needed) to patrons. Cancel routine fines, refer other problems to supervisor or other libraries as appropriate. Search and process patron claims. Maintain billing correspondence files.
a. Opens and closes library depending upon schedule. Turns on/off lights and equipment, unlocks/locks doors, makes sure building is cleared at closing, secures unit at closing. Reports any problems in writing to supervisor.
c. Responsible for quick and effective handling of emergencies should they arise. Notifies Work Control, Police, or Fire departments if necessary. Reports emergencies to supervisor and/or Library Director on call; stands by to evacuate and secure library if so directed.
d. Perform operating maintenance – i.e., replace paper and clear jams – on photocopiers, microfilm reader/ printers, printers at computer workstations. Reports other problems with equipment (need for toner, periodic maintenance, repairs) to appropriate person(s).
c) organizes and directs maintenance of serials collection: identifies missing issues and requests replacement, supervises shelving and organization of unbound issues, identifies and helps resolve errors in online catalog regarding holdings, etc.
Provides general information assistance for in person/telephone inquiries using selected automated and manual resources, e.g. patent/trademark questions, interpretation of citations, journal locations, materials receipt, etc. Advises patrons of available services, best methods, and capabilities. Assists patrons in filling out online and printed request forms for materials and/or services, e.g. ILL, patents, off-site storage.
Maintains printed collection – arrangement, shelving, shifting, identifying correct report numbers and labeling reports before shelving. Responsible for correct identification and labeling of shelves and cabinets.
Receives, unpacks, counts, and processes new books. Identifies processing and/or cataloging errors and reports to Technical Services Help Desk or supervisor. Organizes and directs the maintenance of a specialized collection, e.g. technical reports.
Provides general information assistance for in person/ telephone inquiries using selected automated and manual resources, e.g. patent/trademark questions, interpretation of citations, journal locations, materials receipt, etc. Advises patrons of available services, best methods, and capabilities. Assists patrons in filling out online and printed request forms for materials and/or services, e.g. ILL, patents.
NATURE OF WORK: Supervises operations of EPSL Circulation and Serials units, including training and evaluating staff, planning, and supervising daily operations. Serves as resource on training, policy and procedures for other UM circulation units and as resource/liaison with other UM library library divisions and other UM departments.
1. Manages EPSL Circulation and Serials units: sets goals for units; supervises and evaluates staff; plans and supervises daily workflow of units and special projects; assists in daily work when needed, serves as backup to staff; serves as stacks maintenance supervisor, supervising and performing shelving, shelf-reading, shifting, and special projects; handles non-standard billing appeal correspondence.
7. Prepares reports and compiles statistics to inform Head of EPSL on the work of the unit. In consultation with the Head of EPSL, sets long-term goals for unit and prepares action plans to achieve these goals.
*Job descriptions written by author.