Assessments – Microsoft Exam MD-100 Windows 10 Certification Guide

Assessments

Chapter 1 – Deploying Windows 10

Question 1

If you want to deploy AppLocker and Windows Defender Credential Guard on your school's network, can you install the Windows 10 Education version?

  • Yes
  • No

Answer

Yes. If you want to deploy AppLocker and Windows Defender Credential Guard on your school's network, then you can use the Windows 10 Enterprise or Windows 10 Education versions.

Question 2

Can you buy Windows 10 Enterprise from a computer store?

  • Yes
  • No

Answer

No. You cannot buy Windows 10 Enterprise from a computer store because this edition is only available for Volume Licensing—for example, for large companies or universities.

Question 3

If you have a 32-bit version of Windows 10, is it possible to install the Hyper-V feature?

  • Yes
  • No

Answer

No. You cannot install the Hyper-V feature on a 32-bit version of Windows 10. Hyper-V is only supported on 64-bit Windows 10 editions.

Question 4

Is it possible to boot and install Windows 10 from a DVD?

  • Yes
  • No

Answer

Yes. If you can find a computer with a DVD player on it or you can use an external DVD player, then it is possible to boot and install Windows 10 from a DVD. Another method is booting and installing from a USB.

Chapter 2 – Upgrading Windows 10

Question 1

Can you upgrade from Windows 8 Pro to Windows 10 Pro in just one step?

  • Yes
  • No

Answer

No. If you want to upgrade from Windows 8 to Windows 10, then you first have to install KB2919355. More information about this can be found at https://support.microsoft.com/en-us/help/15356/windows-8-install-update-kb-2919355.

Question 2

If you want to add text-to-speech and handwriting features to your Windows 10 device, can you install the language pack?

  • Yes
  • No

Answer

No. Text-to-speech and handwriting are Features on Demand features and cannot be installed by installing a language pack.

Question 3

Is it possible to upgrade from Windows 8.1 Connected edition to Windows 10 Education edition?

  • Yes
  • No

Answer

Yes. It is possible to upgrade from Windows 8.1 Connected to Windows 10 Education edition.

Chapter 3 – Customizing and Configuring Windows 10

Question 1

Can I open legacy web applications with Microsoft Edge?

  • Yes
  • No

Answer

Yes. You can open legacy web applications with Microsoft Edge by configuring the Enterprise Mode Site List via Group Policy or Microsoft Intune.

Question 2

To export the Start menu to a .xml file, is the following command correct:

Export-StartLayout -Path \\server\share\folder\StartMenuLayout.xml

  • Yes
  • No

Answer

Yes. That is the correct command to export a Start menu layout.

Question 3

Can you use Command Prompt commands in PowerShell?

  • Yes
  • No

Answer

Yes. You can use Command Prompt commands on Windows PowerShell. For example, you can run ipconfig.exe in PowerShell and it gives you the same result as if you had run it on Command Prompt.

Question 4

If you want help with a PowerShell command, is Get-Help <PowerShell cmdlet> the correct command to use?

  • Yes
  • No

Answer

Yes. This command gives you all the relevant syntaxes and parameters for a PowerShell cmdlet.

Chapter 4 – Managing Local Users, Groups, and Devices

Question 1

Can you fully manage a registered Windows 10 device in Azure Active Directory (Azure AD)?

  • Yes
  • No

Answer

No. If a Windows 10 device is registered on Azure AD, then you can only manage the corporate applications and data on that device. This means personal and corporate data are separated from each other.

Question 2

Is the local administrator account enabled by default?

  • Yes
  • No

Answer

No. The built-in local administrator account is disabled by default.

Question 3

Can you register a smartphone to Azure AD?

  • Yes
  • No

Answer

Yes. You can register a smartphone to Azure AD and it will be treated as a Bring-Your-Own-Device (BYOD) device. Corporate and personal data will be separated.

Question 4

What is the correct PowerShell cmdlet to use to create a new local group?

Answer

The correct PowerShell cmdlet to use to create a new local group is as follows:

New-LocalGroup -Name W10NewLocalGroup

Chapter 5 – Configuring Permissions and File Access

Question 1

Can the FAT file system support a partition size of 1 TB?

  • Yes
  • No

Answer

No. The FAT file system can only support a maximum partition size of 32 GB. FAT32 can support up to 2 TB.

Question 2

Does the Resilient File System (ReFS) file system support the Quota feature?

  • Yes
  • No

Answer

No. The ReFS file system does not support the Quota feature.

Question 3

With the Read & Execute permissions, is it possible to start programs?

  • Yes
  • No

Answer

Yes. You can start programs with the Read & Execute permissions.

Question 4

When you copy a file within a single volume, will the copy of the file inherit the permissions of the destination folder?

  • Yes
  • No

Answer

Yes. The copy of the file will inherit the permissions of the destination folder.

Question 5

Is File Explorer also available on older versions of Windows?

  • Yes
  • No

Answer

Yes. On older versions of Windows, File Explorer is called Windows Explorer.

Question 6

If you remove all shared folders, will Windows 10 automatically delete the firewall rules?

  • Yes
  • No

Answer

No. After you removed all shared folders, the firewall rules will not be deleted.

Question 7

Can you use the net use command to set the shared folder properties?

  • Yes
  • No

Answer

No. You cannot use the net use command to modify or set the shared folder properties.

Chapter 6 – Configuring and Implementing Local Policies

Question 1

Is the USERDIFF binary file present by default on Windows 10?

  • Yes
  • No

Answer

No. The USERDIFF binary file is only used for Windows upgrades.

Question 2

Can you import or export registry keys?

  • Yes
  • No

Answer

Yes. You can import or export registry keys in Windows 10.

Question 3

Is REG_DWORD_SZ a valid value type?

  • Yes
  • No

Answer

No. REG_DWORD_SZ is not a valid value type.

Question 4

Can you set the maximum password age to 123 days?

  • Yes
  • No

Answer

Yes. The maximum password age can be set to any value between 1 and 999 days.

Question 5

Can you use the RSoP planning mode on a standalone Windows 10 device?

  • Yes
  • No

Answer

No. The RSoP planning mode is only available on Azure AD-joined devices.

Chapter 7 – Securing Data and Applications

Question 1

Can a standard user account reset the network adapter?

  • Yes
  • No

Answer

Yes. A standard user account can reset the network adapter without receiving a User Account Control (UAC) prompt.

Question 2

Are there four settings for UAC notifications?

  • Yes
  • No

Answer

Yes. The four settings are Never notify me, Notify me only when apps try to make changes to my computer (do not dim my desktop), Notify me only when apps try to make changes to my computer (default), and Always notify me.

Question 3

Can WIP automatically protect the content that is downloaded to a device?

  • Yes
  • No

Answer

Yes. WIP automatically protects the content that is downloaded to a device.

Question 4

Can Encrypting File System (EFS) encrypt an entire hard disk?

  • Yes
  • No

Answer

No. EFS will only encrypt single files or folders, not an entire hard disk or volume.

Question 5

Can BitLocker be used without a TPM chip?

  • Yes
  • No

Answer

Yes. BitLocker can be used without a TPM chip. However, a computer with a TPM chip can provide the additional security of pre-startup system integrity verification.

Question 6

Is AppLocker Event ID 8023 a valid event ID?

  • Yes
  • No

Answer

No. AppLocker Event ID 8023 is not a valid ID.

Chapter 8 – Configuring Various Networks

Question 1

Can you make use of a Class E network?

  • Yes
  • No

Answer

No. Class E networks are reserved for experimental use.

Question 2

How many hosts can you connect in a Class B network?

Answer

You can host up to 65,534 hosts in a Class B network.

Question 3

With which mechanism can you configure alternative IP settings?

Answer

You can use the Alternative Configuration tab in the Properties box from the network card to configure alternative IP settings.

Question 4

Can Microsoft provide you with a cellular plan?

  • Yes
  • No

Answer

No. Microsoft can't provide you with a cellular plan. However, Microsoft recommends different mobile operators in your region through the Mobile Plans app.

Question 5

Is Internet Key Exchange (IKEv1) a valid VPN protocol?

  • Yes
  • No

Answer

No. IKEv1 is not a valid VPN protocol, but IKEv2 is a valid VPN protocol.

Question 6

Is Wired Equivalent Privacy (WEP) encryption the most secure Wi-Fi encryption that you can use?

  • Yes
  • No

Answer

No. WEP encryption is the weakest Wi-Fi encryption that you can use. Use Wi-Fi Protected Access 2 (WPA2) instead.

Chapter 9 – Configuring Remote Connectivity

Question 1

Is Quick Assist a remote management feature that you can turn on in the firewall?

  • Yes
  • No

Answer

No. Quick Assist uses the TCP 443 protocol.

Question 2

Is the Remote Desktop Protocol (RDP) protocol used by Microsoft Management Console (MMC) to connect to remote hosts?

  • Yes
  • No

Answer

No. MMC does not use the RDP protocol to connect to remote hosts. You have to open the correct port in the firewall of the hosts to allow MMC.

Question 3

Can you start the Remote Desktop Connection app via the command line and specify specific connection properties?

  • Yes
  • No

Answer

Yes. You can start the Remote Desktop Connection app from the command line. You can also specify specific connection properties.

Chapter 10 – Understanding Troubleshooting and Recovery

Question 1

Is Microsoft Azure Backup a built-in tool on Windows 10?

  • Yes
  • No

Answer

No. Microsoft Azure Backup is not included on Windows 10. Instead, you have to download and install it on Windows 10.

Question 2

Does File History, by default, back up the Windows libraries?

  • Yes
  • No

Answer

Yes. File History saves files by default from the default Windows libraries.

Question 3

Can the recovery drive have a size of 4 GB?

  • Yes
  • No

Answer

No. The recovery drive should have a size of at least 8 GB to hold its contents.

Question 4

If you go back to a restore point that you created earlier, will your personal data be affected?

  • Yes
  • No

Answer

No. When you go back to an earlier-created restore point, only the system settings and system files are affected.

Question 5

Can you access Windows Recovery Environment (WinRE) with the F8 key?

  • Yes
  • No

Answer

No. The F8 option (or the SHIFT+F8 option) does not work on Windows 10.

Question 6

Can you use the Application Compatibility Toolkit (ACT) tool to test your legacy software on Windows 10?

  • Yes
  • No

Answer

Yes. You can use ACT to test your software on Windows 10.

Question 7

Is the IISReset.exe command, the correct command to use to clear the Windows Store cache?

  • Yes
  • No

Answer

No. IISReset.exe is used to restart Internet Information Services. To clear the Windows Store cache, you need to run WSReset.exe.

Chapter 11 – Managing Updates

Question 1

Can anyone opt in to the Windows Insider program?

  • Yes
  • No

Answer

Yes. Anyone can join the Windows Insider program at any time.

Question 2

Is Semi-Annual Channel (Targeted) a valid servicing channel?

  • Yes
  • No

Answer

No. Semi-Annual Channel (Targeted) is not a valid servicing channel anymore. It was a servicing channel, but Microsoft removed it.

Question 3

If you manually check for updates, can you install them at a later time?

  • Yes
  • No

Answer

No. If you manually check for updates, then the updates are automatically downloaded and installed.

Question 4

Is it necessary to test and validate updates before you deploy them to the rest of your organization?

  • Yes
  • No

Answer

Yes. You need to test and validate updates before you release them to the rest of the company to make sure everything works on the hardware and the software.

Question 5

Are the Background Tasks Infrastructure Service and Windows Update services critical for Windows updates?

  • Yes
  • No

Answer

No. The Background Intelligent Transfer Service (BITS) and the Windows Update service are the critical services for Windows updates.

Chapter 12 – Managing Log Files

Question 1

In Event Viewer, you will find a node called Forwarded Events. Is this used to send logs to other computers?

  • Yes
  • No

Answer

No. This node is used for logs that are sent from remote computers.

Question 2

To enable Windows Event Collector, can you use the winrm quickconfig command?

  • Yes
  • No

Answer

Yes. To enable Windows Event Collector, you need to run the winrm quickconfig command.

Question 3

To open Resource Monitor, can you use the perfmon command?

  • Yes
  • No

Answer

No. You need to run the perfmon /res command to open the Resource Monitor from the command line.

Question 4

Does Reliability Monitor measure the history of problems?

  • Yes
  • No

Answer

Yes. Reliability Monitor measures the history of problems.

Question 5

Can you use Network Printer Installation Wizard to install printers?

  • Yes
  • No

Answer

Yes. You can use Network Printer Installation Wizard to install printers.

Question 6

Are Type 3 printer drivers downloaded from Windows Update during installation?

  • Yes
  • No

Answer

No. A Type 3 printer driver is usually downloaded from the printer manufacturer's website.

Question 7

Can you change the index location of the indexing services?

  • Yes
  • No

Answer

Yes. You can change the index location of the indexing services under the Advanced Options tab.

Mock Exam 1

Question 1

You are an IT support professional in a well-renowned organization and your company has successfully upgraded 60,000 computers to Windows 10 Enterprise. How long will Microsoft offer your company support for?

a. 12 months

b. 18 months

c. 24 months

d. 30 months

Answer

d – 30 months

Question 2

Where can you find the setting/configuration that decides what happens when the lid closes on a Windows 10 device?

a. In the Display options

b. In the Power Plan options

c. In the Ease of Access options

d. In the USB settings

Answer

b – In the Power Plan options

Question 3

Suppose you have a computer that runs on Windows 10 Operating System (OS). When you open the Control Panel, which items can you expect to see in the Category view? (Select the three correct answers:)

a. System and Security

b. Appearance and Personalization

c. Time & Language

d. Ease of Access

e. Network Security

Answer

a – System and Security, b – Appearance and Personalization, and d – Ease of Access

Question 4

If you want to remove the Gaming option from the Windows Settings app, which of the following options would help you do this?

a. Uninstall Solitaire.

b. Create a group policy that hides the Gaming option.

c. Right-click on the Gaming option and select Hide from view.

d. Remove the Gaming tile in the Notification and actions page.

e. Log in with a work or school account.

Answer

b – Create a group policy that hides the Gaming option.

Question 5

Suppose you are a support technician at a retail computer store. A customer has just requested that you upgrade their computer to Windows 10 Home. First, you need to verify whether the computer can be upgraded or not. Which Windows editions can be upgraded to Windows 10 Home? (Select the four correct answers:)

a. Windows 8/8.1

b. Windows RT

c. Windows 7 Ultimate

d. Windows 7 Starter

e. Windows 7 Home Basic

f. Windows 7 Education

g. Windows 7 Home Premium

Answer

a – Windows 8/8.1, d – Windows 7 Starter, e – Windows 7 Home Basic, and g – Windows 7 Home Premium

Question 6

If your organization has developed custom Windows Store apps, you will need to install them. Which of the following methods can you use to install them?

a. Windows Store

b. Windows Installer package

c. Sideloading

d. Group Policy

Answer

c – Sideloading

Question 7

Which of the following statements about the benefits of Windows 10 is not true?

a. It supports touchscreen.

b. It is easy to use.

c. Updates occur less frequently.

d. It has performance improvements

e. It has a consistent user interface and universal Windows apps.

Answer

c – Updates occur less frequently.

Question 8

Suppose the sales personnel of your organization use a variety of Windows 10 computers and devices. When using their desktop computers, which tile will not display in Action Center?

a. Rotation lock

b. Tablet mode

c. Connect

d. VPN

e. Location

f. None of the previously mentioned options

Answer

a – Rotation lock

Question 9

If you are a desktop support technician for your organization and you need to create a bootable version of Windows on a USB drive, which Windows editions support the Windows To Go creator feature? (Select the two correct answers.)

a. Windows 8 Pro

b. Windows 8 Enterprise

c. Windows 8.1 Pro

d. Windows 8.1 Enterprise

e. Windows 10 Pro

f. Windows 10 Enterprise

Answer

d – Windows 8.1 Enterprise and f – Windows 10 Enterprise

Question 10

Suppose you support 500 computers that run a mix of Windows 8.1 and Windows 10. As an IT support professional, you are aware that device drivers are specific to the family of Windows operating systems and you need to view the list of installed device drivers on all of the Windows 10 computers. Which tool would you use to do this?

a. Driverlist.exe

b. Driverquery.exe

c. Drivers.exe

d. None of the previously mentioned options

Answer

c – Driverquery.exe

Question 11

Which of the following statements are true when referring to New Technology File System (NTFS) compression? (Select the three correct answers.)

a. Compression is an attribute of a file or folder.

b. Volumes, folders, and files on an NTFS volume are either compressed or decompressed.

c. New files created in a compressed folder are not compressed by default.

d. Compressed files or folders cannot be deleted until they are decompressed.

e. When you open a compressed file, the Windows OS automatically decompresses it for you.

f. The compression state of a folder reflects the compression state of the files within that folder.

Answer

a – Compression is an attribute of a file or folder, b – Volumes, folders, and files on an NTFS volume are either compressed or decompressed, and e – When you open a compressed file, the Windows OS automatically decompresses it for you.

Question 12

Suppose you are an IT support professional for the sales team in your organization. The sales team members need to easily project their Personal Computers' (PC) screens to their customers' TVs and projectors. You recommend using Miracast. Which of the following is not an option that Miracast offers?

a. Mute the screen.

b. Duplicate the screen.

c. Show the PC screen only.

d. Extend the screen.

e. Disconnect the screen.

f. Show the second screen only.

Answer

a – Mute the screen

Question 13

You are configuring the storage on a Windows 10 computer. You format a 32 GB volume with FAT32. What is the maximum file size supported on this volume?

a. 16 Exabytes

b. 8 GB

c. 4 GB

d. 16 GB

e. 2 GB

Answer

c – 4 GB

Question 14

When signing in to a web application, your users are asked whether they want to store their password. You identify that their password will be stored for future use in Credential Manager on their PCs. Which of the following statements about Credential Manager is not true?

a. It saves the credentials entered by users when accessing other computers and resources on local networks.

b. Credential Manager is disabled by default on non-domain joined computers.

c. It can be used to back up and restore these credentials.

d. It is built into the Windows 10 Control Panel.

Answer

b – Credential Manager is disabled by default on non-domain joined computers.

Question 15

Suppose your organization has created several security groups. You need to assign permissions to one of the security groups that will allow the group members to see the folder's content, read files, and start programs. What are the minimum permissions that you must assign?

a. Modify

b. Read & execute

c. Read

d. Write

e. Full Control

Answer

b – Read & execute

Question 16

As an IT support professional, you need to create a network share that can be used by the executives of your company. The folder that you are sharing is on a ReFS volume. Which of the following are features that you can take advantage of? (Select the two correct answers:)

a. Auditing

b. Compression

c. EFS encryption

d. Quota

e. Security

f. Volume shrinking

Answer

a – Auditing and e – Security

Question 17

Suppose you need to set up an account that you will use to log in to a Windows 10 PC. This account needs to be able to synchronize files with OneDrive. What type of account do you need to create to do this?

a. A domain account

b. A local account

c. A Microsoft account

d. None of the previously mentioned options

Answer

c – A Microsoft account

Question 18

Suppose you are configuring a 64-bit Windows 10 Enterprise computer. Your organization discourages the use of a weak password and storing passwords insecurely. Which of the following features can securely store OS secrets and prevent hackers from accessing them, even if the machine is already compromised?

a. Windows Hello

b. Credential Guard

c. Encrypted File System (EFS)

d. None of the previously mentioned options

Answer

b – Credential Guard

Question 19

When troubleshooting hardware and drivers, which of the following registry hives is the one that you will likely edit the most?

a. HKEY_CLASSES_ROOT

b. HKEY_CURRENT_USERS

c. HKEY_LOCAL_MACHINE

d. HKEY_USERS

e. HKEY_CURRENT_CONFIG

Answer

c – HKEY_LOCAL_MACHINE

Question 20

Suppose your organization is in the process of migrating users to Office 365. You have a mix of Windows 10 editions deployed. You are required to provide conditional access and Single Sign-On (SSO) from anywhere for the Office 365 users using Domain Join with Azure AD. Which of the following Windows OS versions support this?

a. Windows 10 Pro

b. Windows 10 Pro and Windows 10 Enterprise

c. Windows 10 Enterprise

d. None of the previously mentioned options

Answer

b – Windows 10 Pro and Windows 10 Enterprise

Mock Exam 2

Question 1

Suppose as an IT support professional you are assigned 25 Windows 10 computers in a workgroup. The computers receive a Microsoft Windows 10 update on Patch Tuesday. One of the computers did not get the previous month's Windows update. What will happen when you try to apply the current month's update to that computer?

a. The update will fail. You will have to install last month's update manually first.

b. The update will complete, but last month's update will be missing on the computer.

c. Last month's update will download and install first, then the current update will install automatically.

d. The update will succeed because it is cumulative.

Answer

d – The update will succeed because it is cumulative.

Question 2

Suppose you need to approve and deploy updates after you test them, but not immediately after Microsoft releases them. Which tool allows you to do this from a centralized cloud-based service?

a. Microsoft System Center Configuration Manager

b. Microsoft Intune

c. Windows Update

d. Windows Server Update Services

e. None of the previously mentioned options

Answer

b – Microsoft Intune

Question 3

Where can you find a list of both the updates that are applied to a Windows 10 computer and those that have failed to apply?

a. Update log

b. Check for updates

c. Update history

d. Task Manager

e. Event Viewer

Answer

c – Update history

Question 4

Windows PowerShell has several characteristics that make it ideal for the local and remote management of one or more Windows 10 devices. As an IT support professional, you need to be familiar with this tool. Which one of the following options provides Windows PowerShell's main functionality?

a. The Graphical User Interface (GUI)

b. The commands

c. The processors

d. Azure AD

Answer

b – The commands

Question 5

Suppose users in the marketing department have specialized printers that are directly connected to their Windows 10 desktop computers. One of the marketing user's computer has several print jobs that have failed to print. Which tools can you use to manage printing on this user's computer? (Select the three correct answers.)

a. Device and Printers

b. The print management console

c. Print Server

d. The PrintManagement PowerShell cmdlets

e. MMC

f. Device Manager

Answer

a – Device and Printers, b – The print management console, and d – The PrintManagement PowerShell cmdlets

Question 6

Suppose you have a computer that runs on the Windows 10 OS. You need to reset the computer. What does the Reset this PC feature do? (Select the three correct answers.)

a. You can remove specific files.

b. You can remove everything.

c. You can restore your system from a backup.

d. You can return/restore a device to its initial state.

e. You can choose to keep your files.

Answer

b – You can remove everything, d – You can return/restore a device to its initial state, and e – You can choose to keep your files.

Question 7

Suppose the users in your organization that work from home need to configure their computers to defer Windows updates. These computers have not joined to a domain. How can you manually configure these machines for the Semi-Annual Channel?

a. Use Group Policy.

b. Use the Settings app.

c. Use Windows Server Update Services.

d. Use the home device manager.

Answer

b – Use the Settings app.

Question 8

If your organization recently upgraded to Windows 10 from Windows 8.1 and you want to use a familiar wizard-driven tool to configure wired and wireless connections, which tool should you use?

a. Network & Internet

b. Network and Sharing Center

c. Network Setup Wizard

d. Windows PowerShell

Answer

b – Network and Sharing Center

Question 9

Suppose your organization has recently upgraded its wireless network access points. Wireless security is the main driver for the upgrade. Which of the following forms of wireless security should you avoid using when connecting your wireless devices?

a. Wi-Fi Protected Access 2 (WPA 2

b. Wired Equivalent Privacy (WEP)

c. Wi-Fi Protected Access (WPA)

d. All three should be avoided

Answer

b – Wired Equivalent Privacy (WEP)

Question 10

If you are configuring a Windows 10 computer's firewall and you need to keep the computer from being visible to other computers, which of the following network location profiles should you select?

a. Domain networks

b. Private networks

c. Guest or public networks

d. None of the previously mentioned options

Answer

c – Guest or public networks

Question 11

Suppose you are using the New Connection Security Rule wizard in Windows Firewall. Your organization requires the strongest level of authentication possible. However, you must not block connections if a remote computer fails to authenticate. Which of the following options should you specify?

a. Require authentication for an inbound and outbound connection

b. Do not authenticate

c. Require authentication for inbound connections and request authentication for outbound connections

d. Request authentication for inbound and outbound connections

Answer

d – Request authentication for inbound and outbound connections

Question 12

What of the following criteria can you use to configure a firewall to block or allow traffic?

a. The traffic source address

b. The traffic source subnet

c. The traffic source router

d. The traffic source user

e. All of the previously mentioned options

Answer

a – The traffic source address

Question 13

If you are preparing to troubleshoot a user's computer and you plan to gather information about the problem using the tools available on the computer, which of the following tools is not included in Windows 10?

a. Reliability History

b. Message Analyzer

c. Event Viewer

d. Task Manager

e. All of the previously mentioned options are included

Answer

b – Message Analyzer

Question 14

To protect your organization's data, you enabled system restore points on users' Windows 10 computers. System restore points are created automatically when which of the following actions occur? (Select the three correct answers.)

a. You install a new application or driver.

b. You change your password.

c. You remove programs.

d. You perform a backup.

e. You install updates.

Answer

a – You install a new application or driver, c – Your remove programs, and e – You install updates.

Question 15

If a user reports a problem regarding application failure and they indicate that this is not the first time that they have experienced issues with this particular application, which of the tools provided in Windows 10 can create a problem report that you can use to troubleshoot this application?

a. Process Explorer

b. Task Manager

c. Event Viewer

d. Message Analyzer

e. Reliability History

f. None of the previously mentioned options

Answer

e – Reliability History

Question 16

Suppose several users report desktop app operation issues. You create a log and categorize these issues and confirm that some users do not have access to a newly deployed application. Also, you suspect that the file permissions might be insufficient. What is the most likely cause of this issue?

a. Missing application features

b. Poor performance

c. Incorrect configuration

d. Incorrect database connection settings

e. None of the previously mentioned options

Answer

c – Incorrect configuration

Question 17

Suppose you are troubleshooting a Windows 10 computer and you need to stop a process and its dependencies. You open Task Manager. Which feature in Task Manager allows you to stop a process tree?

a. Processes

b. Details

c. Performance

d. Services

e. None of the previously mentioned options

Answer

b – Details

Question 18

Suppose you are troubleshooting a Windows 10 computer and you open Event Viewer to review each of the logs. Which of the following is not a type of event logged by Windows 10?

a. Critical events

b. Information events

c. Warning events

d. Error events

e. System events

Answer

e – System events

Question 19

If you need to launch Windows Recovery Environment, which of the following options can you perform to do so? (Select the three correct answers.)

a. Reboot and press the F8 key before Windows starts to load.

b. Boot using recovery media.

c. From the login screen, click Shutdown, then hold down the Shift key while selecting Restart.

d. In the Windows 10 Settings app, under Update & Security, select Recovery, then click Restart under Advanced Startup.

Answer

b – Boot using recovery media, c – From the login screen, click Shutdown, then hold down the Shift key while selecting Restart, and d – In the Windows 10 Settings app, under Update & Security, select Recovery, then click Restart under Advanced Startup.

Question 20

Suppose you are troubleshooting a Windows 10 computer where the Windows Store app cannot connect to the store online. You have run the app's troubleshooter but it is still experiencing this issue. What should you try next?

a. Make sure your applications are up to date.

b. Configure the Windows Firewall rules for an application to function properly.

c. Clear the Windows Store cache.

d. Synchronize the application licenses.

Answer

c – Clear the Windows Store cache.