Chapter 12. Leadership Skills – Business Communication and Soft Skills Laboratory Manual

12

Leadership Skills

INTRODUCTION

It is very essential to know whether you are interested in becoming a leader or not. You have joined in a management course and all managers cannot become leaders. A manager is some one who manages the system, people, and resources. A leader is the one who creates the system, attracts people and resources. It is generally believed that managers are groomed and leaders are born. But many times the people who are gifted with leadership capabilities do not realize and so never attempt to be a leader. It is essential to assess your leadership features and skills. If you are interested in becoming a leader, you can always go ahead with awareness and then groom yourself as a leader.

SELF-ASSESSMENT
  1. I take decisions on my own
    1. Always__________
    2. Sometimes__________
    3. Rarely__________
  2. I share my success with my fellow beings.
    1. Always__________
    2. Sometimes__________
    3. Rarely__________
  3. When there my family was in difficult situation:
    1. I supported it__________
    2. I managed my studies__________
    3. I try to keep my self away from family__________
  4. My relatives know me as:
    1. A cordial person__________
    2. A good relative__________
    3. An unfriendly person__________
  5. Whenever there is a fight between two fellow students in my class:
    1. I tried to resolve their conflict__________
    2. I tried to encourage the class to resolve their problem__________
    3. I tried to avoid them__________
  6. In a group discussion, given a chance:
    1. I would encourage every body to participate?__________
    2. I would encourage who so ever is participating__________
    3. I would speak for as much time as possible__________
  7. Whenever I encounter any problem
    1. I sit back to analyse it__________
    2. Take some one’s help__________
    3. Get depressed and sad__________
  8. How do I rate myself in time management?
    1. Very good__________
    2. Good__________
    3. Needs a lot of improvement__________
  9. Do I have a proper career vision?
    1. Yes__________
    2. Need to think about it__________
    3. Doesn’t know any thing about it__________
  10. How was my performance in English and Communication Skills lab rated?
    1. Very good__________
    2. Good__________
    3. Needs improvement__________
  11. How do I rate myself in terms of value system?
    1. Strong__________
    2. Trying to be strong__________
    3. Needs improvement__________
  12. When I see something going wrong in the society:
    1. I approach authorities to rectify it__________
    2. Search and join the people who are attempting to solve it__________
    3. Wait for the authorities to take a note of it__________
  13. Did I organize any events in the college/society/family?
    1. Yes__________
    2. Planning to do so__________
    3. Not tried__________
  14. Do I visualize in the mind whatever I do?
    1. Yes__________
    2. Sometimes__________
    3. Rarely__________
  15. Do I consider that I can be a leader?
    1. Yes__________
    2. If proper training is taken by me__________
    3. No__________

If your answer to the last question is ‘no’, you need not go through this chapter, if your answer is either ‘yes’ or ‘if proper training is taken by me’ this chapter is of relevance to you. If your answer is ‘b’ this chapter is of greater relevance to you as you already realize that you need some training. If your answers have 7–10 ‘a’s you can think that you may be groomed as a leader, if your answers have 1–7 ‘a’s you need to give some time to yourself to think about leadership, if your answers have more than 10 ‘a’s you can be assured that you can be a good leader.

We have leaders in many areas like religious leaders, political leaders, administrative leaders, social leaders, philosophical leaders, and business leaders. We are concerned with business leaders in this chapter and so though we would continue to assess you in general leadership skills, we are basically focusing on your leadership skills pertaining to the arena of business.

A business leader is supposed to have all or at least some of the following skills. So will initially assess your level and then appraise you about the nuances of the skills.

VALUE SYSTEM
SELF-ASSESSMENT
  1. Do I want to be successful business leader?
    1. Yes__________
    2. No__________
  2. Do I want to achieve this success in any possible way?
    1. Yes__________
    2. No__________
  3. Am I honest in business dealings/every day life?
    1. Always__________
    2. Sometimes__________
    3. Rarely__________
  4. Do I encourage corruption to get the work done?
    1. No__________
    2. Sometimes__________
    3. Yes__________
  5. Do I consider myself as an individual driven with any of the following?
    1. Success and values__________
    2. Values__________
    3. Success__________

If your answer to all these questions is constantly ‘a’ then you can be assured that your success as a leader is going to be success driven with values. All of us are taught correct moral and ethical values but generally we are under the assumption that when we grow up as adults we need to think about only success and not value system. The result would be negative and the success will be short lived. A harsh truth about leadership is that a leader cannot afford to do any thing wrong. A manager may commit a mistake and still defend himself but for a leader, this becomes very difficult. To resist attraction of success and invite a lot of troubles to follow values is difficult initially. But once you know that this is going be permanent and the fact that you are correct always gives a lot of self confidence and strength to face any trouble.

Doing business is accumulating a lot of intangible assets which will be greatly useful than tangible assets. So do read the following tips to continue to stick to value system. We dealt with this aspect in detail in the first chapter of part one, so please refer to it. Remember:

 

  • Do not think success can be achieved in any way.
  • In spite of temporary troubles, value based business lots long.
  • Continue to adhere to the lessons you learnt.
  • If you think you did not learn any lessons in this regard, try to take now. Unlearning the bad habits is difficult but not impossible.
  • Know that you are acquiring immense wealth through intangible assets.
  • Constantly assess your value system.
  • Regularly read the life histories of successful business men with strong value system.

Case Study 1

Infosys computers India is very famous for its value driven business. The credit goes to the founder chairman Mr. Narayan Murthy.

VISION

A business leader should have a concrete vision with specific time frame. Proper analysis of the major aspects is necessary and adequate time should be given for thinking and analysing all the aspects that are related to family, society, nation and most importantly the business concerned. A manager has to do the following analysis to understand the vision. This is going to have a greater impact on the employees the manager may hire in the future and also everyone associated with it. Answer these questions to understand your vision.

  1. What kind of business do I want do?
  2. What kind of resources are required?
    1. Natural__________
    2. Manmade__________
    3. Both__________
  3. What is the availability of resources?
    1. Abundant__________
    2. Scarce__________
    3. Available but expensive__________
  4. Is it a risky business?
    1. Yes__________
    2. b. No__________
    3. c. Sometimes__________
  5. Are there health hazards which are deadly?
    1. Yes__________
    2. No__________
    3. A few__________
  6. Is it possible to relocate?
    1. Yes__________
    2. No__________
    3. With difficulty__________
  7. Is the field crowded with competitors?
    1. Yes__________
    2. No__________
    3. A few__________
  8. How can I arrange the capital?
    1. Self-financed__________
    2. Bank loan__________
    3. Partial loan__________
  9. Do I have all those requirements to get bank loan?
    1. Yes__________
    2. No__________
    3. A few more documents are required__________
  10. Is the labour required available?
    1. Yes__________
    2. No__________
    3. Not very sure__________
  11. What is the standard salary of entry level worker?
  12. What kind of fringe benefits do they expect?
  13. Is the field expected to expand?
    1. Yes__________
    2. No__________
    3. Not very clear__________
  14. Will the field be strongly influenced by changes in technology/politics/ culture/governments/administrative changes?
    1. Yes__________
    2. No__________
    3. Partially__________
  15. How much can I contribute to society?
  16. What kind of leader is suitable to this field?
  17. Am I capable of becoming suitable leader?
    1. Yes__________
    2. No__________
    3. I need to still hone a few skills required__________
  18. Do I have enough support (both emotional and financial) to fall back in case of dire necessity?
    1. Yes__________
    2. No__________
    3. Never considered__________
  19. How much knowledge do I have about the field?
    1. Very good__________
    2. Good__________
    3. Needs improvement__________
  20. How much time it might require to settle down?

After you answer all these questions you will be able to draft and understand your vision, that is what you want to do, what you are capable of doing and how you can achieve what you want to achieve. Follow these tips to stay tuned:

 

  • Observe and understand the situations in the market.
  • Be realistic and not idealistic while analyzing and aiming.
  • Do not copy competitors, but surely analyse and understand them.
  • Always give margin to the existing situation.
  • Do consider the fiascos of earlier leaders in the field.
  • Do not trust brain but trust your soul.
DECISION MAKING
SELF-ASSESSMENT
  1. Did I decide to be a leader on my own?
    1. Yes__________
    2. No__________
  2. Did I join the course of my choice?
    1. Yes__________
    2. No__________
  3. I want to buy a new dress, I prefer to take any one of the following for advice:
    1. My friend__________
    2. My sibling__________
    3. My mother__________
    4. No one__________
  4. I decided to take up this business on:
    1. My own__________
    2. Friend’s advice__________
    3. Market pressure__________
  5. When I take a decision:
    1. I do not consult any one__________
    2. I consult concerned people and follow them__________
    3. I consult concerned people but finally decide it on my own__________

Decision making is one of the important aspects of being a leader. As a leader you should always have the ability to take correct decisions and if they prove to be otherwise, be ready to take the brunt of the situation. While making a decision, critical, judicious and realistic thinking are essential parts. It is necessary to consult people concerned but ultimately it is you who should take the final decision. Though it is highly difficult to give a list of situations and proper decision, remember the following tips:

 

  • Analyse the problem from 360 degrees, i.e., all round.
  • Think of a few solutions and the best possible solution.
  • Also think of pros and cons of the suggested solutions.
  • Be realistic, judicious and sans prejudice towards the people involved.
  • Calculate the risk factor involved.
  • Be flexible to change your opinion though not vulnerable.
  • Respect your decision so, that other respect you.
RISK-TAKING ABILITY AND CRISIS MANAGEMENT
SELF-ASSESSMENT
  1. Am I prepared to take any risk in my life?
    1. Yes__________
    2. No__________
    3. Sometimes__________
  2. When there is any problem in my college, I prefer to
    1. Go away to a safer place__________
    2. Analyse the intensity of the problem to take a decision__________
    3. Take a decision without enquiring the details__________
  3. Can I predict any trouble and if so what do I do?
    1. No, I cannot predict any trouble__________
    2. Yes, I can take steps to encounter it__________
    3. Yes I predict and wait for the problem to happen__________
  4. If I come across a wall while driving a car
    1. Try to knock down and go straight__________
    2. Get down the car and know what the alternative is__________
    3. Stop and wait till some one comes to help me__________
  5. Do I have any situation in life where I took some risk and it proved costly?
    1. Yes. If yes, describe
    2. No__________

Crisis management and risk taking ability go together because, when you are surrounded with any crisis, you need to know that you need to manage it but en route you may also need to face some risk. While analyzing the crisis the important points you need to know are:

  • The intensity of the risk.
  • The nature of the crisis.
  • The possible measures.
  • The resources readily available.
  • The solution that consumes minimum time and risk.
  • How do I control my emotions.
  • Think about communicating which is very important.

Once you understand the above said points, you can start thinking about action plan to combat the crisis. You should have mind mapping ability to gauge troubles at every step of the plan that you have thought of. Understand the risk factors involved and try to minimize the intensity of it. Emotional intelligence is another important feature of leadership that helps you a lot. When you can convert the emotions as your strength and exploit them, you can mange the crisis in a better way. Because you cannot stop emotions to splurge in your mind. If you do not convert them as your strengths, they will weaken you and will not allow you to be strong and take actions accordingly. Any way, follow these tips to manage any critical situation in a better way:

 

  • Though not easy, but necessary, do not get panicky, maintain cool.
  • Understand and analyse the situation from all possible corners. Study the crisis as much as you can in a given time.
  • Use your back ground knowledge and also the information available to gauge the intensity of the problem.
  • Quickly browse through your memory or seek somebody’s help to know the resources available at present.
  • Use your mind mapping skills to form an action plan “a” and ‘b’.
  • ‘b’ should be stronger than ‘a’.
  • Visualize the problems and risk factor involved.
  • Try to reduce as much risk as you can.
  • Do have two arms in your kitty they are spontaneity and alert ness.
  • Be time conscious.
TEAM SPIRIT
SELF-ASSESSMENT
  1. What kind of sports do I like?
    1. Team games__________
    2. Single person participation__________
    3. Both types of games__________
  2. When I was in school/college did I do any projects in a team?
    1. Yes__________
    2. No__________
    3. Sometimes__________
  3. When I participate in a group discussion I encourage others to participate?
    1. Yes__________
    2. No__________
    3. Sometimes__________
  4. Whenever I come across any physically challenged person, I:
    1. Try to help with money__________
    2. Encourage others to help__________
    3. Try to do both__________
  5. When my class mate wins a prize/award/recognition, I:
    1. Appreciate__________
    2. Feel jealous__________
    3. Think that I should be the one getting the prize/award/recognition__________

Being in team means that you are ready to be with all kinds of people without thinking about their caste, creed, religion, or gender. You should be able to treat every body equally and still be confident to achieve your goal. A team leader ought to allow the members of the team to participate and still create their identity. It is also essential to appreciate any one who succeeds with open mind. You should also know how to deal with tough nuts and be able to control them if they are going over board. Follow these tips to hone team spirit.

 

  • Understand that tolerance is the secret of team spirit.
  • Always encourage every body in the team to participate.
  • Appreciate the members of the team whenever necessary.
  • Remember that effective communication skills are the master key to team spirit.
  • Maintaining effective interpersonal skills is the hall mark of team spirit.
EFFECTIVE COMMUNICATION SKILLS
SELF-ASSESSMENT
  1. Can I speak with any one without hesitation?
    1. Yes__________
    2. No__________
    3. Sometimes__________
  2. How do I speak when I am emotional?
    1. Politely__________
    2. Rudely__________
    3. Emotionally__________
  3. Am I aware of the established notions of non verbal communication?
    1. Yes__________
    2. No__________
    3. Needs improvement__________
  4. Do I rate myself as a
    1. Good listener__________
    2. Poor listener__________
    3. Needs improvement__________
  5. Do I know that listening skills are very significant to succeed as a leader?
    1. Yes__________
    2. No__________
    3. If ‘no’ why?
  6. am I a voracious reader?
    1. Yes__________
    2. No__________
    3. Needs improvement__________
  7. Do I have clarity of thought before I draft any thing?
    1. Yes__________
    2. No__________
    3. Needs improvement__________
  8. When I write any thing, do I find all the qualities of good writing?
    1. Yes__________
    2. No__________
    3. Needs improvement__________
  9. Do I take adequate care about personal appearance?
    1. Yes__________
    2. No__________
    3. Needs improvement__________
  10. I am aware of proximity?
    1. Yes__________
    2. No__________
    3. If ‘no’ why?

Coming toe effective communication skills, it is essential to hone them as they play a vital role in the activity of a leader. A leader is supposed to possess excellent listening skills as it is proved that listening has multiple benefits. So deliberately hone required listening skills. It is through listening you are also going improve speaking skills. All four listening, speaking, reading and writing skills are associated with each other. So, pay attention and honing all of them is important. Leadership communication depends on the capability of a leader to effectively communicate in all sorts of situations. Two aspects of communication are of paramount importance in leadership communication, they are effective non verbal communication and debating cum negotiating skills. Every bit of non verbal communication starting from the way a leader gets down from the vehicle to the hand gestures he uses play a key role in establishing him as a leader. Strong assertive with a pinch of arrogance should emanate from non verbal communication skills. Though you can not change your non verbal communication totally but you can certainly bank on your positive aspects. You may be able to speak with bold voice, so you can prefer to communicate orally and impress the followers. Your facial expressions might be pleasant and reveal assertive personality so do try to exploit that. Then a leader should have excellent argumentative skills and capable of negotiating and convincing any one. Argumentative skills can be acquired and groomed by continuously keeping abreast the changes and ability to articulate your idea in a positive and polite way. Follow these tips to develop leadership communication skills:

 

  • Observe and assess your communication skills regularly.
  • Do take the suggestions and analyses of trusted persons.
  • Do observe and study successful business leaders’ communication skills.
  • Do not follow them blindly.
  • Study your strong and weak points.
  • Bank on strong points while developing weak points.
  • Always understand your personality and attitude are directly related to your communication ability.
  • Being polite, logical, positive and clear are the major features of leadership communication.
ORGANIZING SKILLS
SELF-ASSESSMENT
  1. Did you ever take part in organizing any event in your school/college?
    1. Yes__________
    2. No__________
  2. When you are in a committee of an event, do you work:
    1. Independently__________
    2. In collaboration with other committees__________
  3. What are the major difficulties en route?
    1. Searching the resources__________
    2. Using them__________
    3. Awareness regarding the resources__________
  4. What are the important skills involved in organizing?
    1. Team skills__________
    2. Interpersonal skills__________
    3. Spontaneity__________
    4. All the above__________
  5. Conducting the events is the only way to be good at organizing skills.
    1. Yes__________
    2. No__________

Students are encouraged to conduct events to be aware of the nuances of organizing skills. Organizing resources, people and then followed by events involves interpersonal skills, effective communication skills, spontaneity and mind mapping. Being aware of resources and ability to draw from different sources in time, and compiling different things in the mind and then putting them in to action is important in organizing skills. The entire process of organizing can be done in three phases:

  1. Preparing: identifying the resources, ability to draw them.
  2. Planning: visualizing and accordingly organizing the resources.
  3. Executing: executing the plan and combating sudden problems.

You can follow the following tips to hone the skills:

 

  • Be aware of the resources available to you.
  • Do know how to draw them.
  • Be polite while working with others.
  • Visualize the event and troubles you might face and have defense mechanism ready.
  • Being alert and using spontaneity would solve most of the problems.
  • Do not leave any opportunity to exercise your skills.
CRITICAL THINKING
SELF-ASSESSMENT
  1. When I am supposed to take a decision regarding a car I need to buy, what do I do?
    1. I go by the shape of it__________
    2. I go by the price of it__________
    3. I will take many more things in to consideration__________
  2. When I am solving a problem, I will:
    1. Take all the evidence in to consideration__________
    2. Take the old and similar examples in to consideration__________
    3. I analyse all the information myself__________
  3. Do I assess the results after performing an act?
    1. Yes__________
    2. No__________
    3. Sometimes__________
  4. When I encounter a person who committed a mistake:
    1. I look at the reasons for the act__________
    2. I will empathize__________
    3. Maintain distance__________
  5. Where do I stand in problem solving skills?
    1. Good__________
    2. Average__________
    3. Needs improvement__________

Critical thinking is very useful for business leaders. It is all about thinking and strengthening the belief system. In almost all the situations you encounter, knowingly or unknowingly you will understand it in your own way. Critical thinking is a systematic thinking ability that enables you to consider all the evidences available to you. Then analyse them from all possible angles without prejudice. This analysis has to take the context and the intentions of the people and their corresponding thoughts and actions. This analysis is greatly influenced by the maturity levels, value system, belief system and attitude of a person. When you analyse and offer possible solutions you need to take all the evidences and assumptions and the context in to consideration. study the solutions given to similar problems in past and offer viable and less risk prone solution. Follow these tips to improve your critical thinking ability:

 

  • Develop logical thinking by continuously analyzing many situations and cross checking with others.
  • Develop keen sense of observation and continuously check it.
  • Do not leave any opportunity to assess the actions of people.
  • Do not forget to analyse the context completely, and evidences available to cross check the credibility of the evidence.
  • Give greater importance to reason and not emotions.
  • Open minded thinking and finding well reasoned conclusions is the demand of critical thinking.
  • Continuously assess your critical thinking ability by assessing your actions, thoughts and decisions.
INTERPERSONAL SKILLS
SELF-ASSESSMENT
  1. Do I maintain positive relations with my colleagues?
    1. Yes
    2. No
    3. With a few
  2. While at work, which one would I prefer?
    1. Focus on solving the problems
    2. Controlling others
    3. Managing others
  3. Which kind of attitude would I prefer to adopt?
    1. Superiority
    2. Inferiority
    3. Equality
  4. When a team member achieves something, what do I do I?
    1. Show my appreciation__________
    2. Consider it to be the person’s duty__________
    3. Be jealous__________
  5. How do I respond to criticism made by others?
    1. Welcome constructive criticism__________
    2. Never welcome any criticism__________
    3. Welcome any kind of criticism__________

Effective communication and positive attitude towards others are very important aspects of interpersonal skills. You need to remember that you can not work alone and so being an effective leader means working in the team with honesty, co-operation, and mutual respect. Then another aspect of interpersonal skills deals with making and taking criticism, and then managing conflicts. Your success as an organization and as an individual leader would basically depend on your effective interpersonal skills and also your ability to develop them in your team members because your success by and large depends upon your team’s success. So follow these tips to hone interpersonal skills:

 

  • Be empathetic to others and understand them.
  • While listening to others, be open and not prejudiced.
  • While dealing with others do not put an air of superiority rather put an air of equality.
  • Whenever you have a problem, do not try to dictate terms to others, instead focus on solving the problem.
  • Make person specific and issue specific necessary praise.
  • While dealing with criticism try to understand from the other person’s view point.
  • Do not react to personal criticism only respond to constructive criticism.
  • While making criticism, remember to correct a person and do not be personal in attacking.
  • Be empathetic and try to correct the behaviour of the others and any way do not overload it with negative or bitter language. In stead be polite and positive.
  • Be a conflict manager and you need to inculcate critical and judicious thinking.
  • As a leader you should have greater accommodating attitude.
EMOTIONAL INTELLIGENCE
SELF-ASSESSMENT
  1. When I encounter any trouble, how do I react?
    1. Surprised
    2. Saddened
    3. Dumb struck
  2. When I like a person and know I can meet him/her only once, I:
    1. Meet him/her and try to preserve its memory
    2. Avoid the meeting because parting is trouble some
    3. Meet him/her and get depressed about the parting
  3. When some body teases and demoralizes you:
    1. You try to perform better__________
    2. Get depressed by the insult__________
    3. Try to avoid the persons involved__________
  4. When you are sad, can you think with balance of mind?
    1. Yes__________
    2. No__________
    3. Sometimes__________
  5. Imagine you like sweets and doctor advised you to avoid them, what will you do?
    1. Avoid them and wait till doctor gives permission__________
    2. Eat them and try to avoid the doctor__________
    3. Request the doctor again and again to permit you to eat sweets__________

Emotions are an integral part of human life. By being a leader, if you are going to act as a person without emotions or control your emotions totally you might land in troubles. Instead you can convert your emotions as your strengths. You need to give reason to your emotions and do not allow your emotions to drive you crazy and force you to take a step for which you might have to regret later. So, calculate the risk factors involved in the actions you propose to take. When you like to be successful, you should be prepared to work harder. The emotion should propel to take stronger decisions and give the grit to achieve your goal. Follow these tips to hone it further:

 

  • Reason your emotions.
  • Do not suppress the emotions.
  • Do not allow them to convert your mind as a negative one.
  • Be positive and convert your emotions as the source of inspiration.
TIME MANAGEMENT
SELF-ASSESSMENT
  1. Do you realize the importance of time management?
    1. Yes__________
    2. No__________
  2. Do you identify the time wasters in your daily schedule?
    1. Yes__________
    2. No__________
  3. Do you plan your schedule?
    1. Yes__________
    2. No__________
  4. Do you delegate the work to any one?
    1. Yes__________
    2. No__________
  5. Do you train people under you?
    1. Yes__________
    2. No__________
    3. If no, why?

Time is the one resource which you must respect a lot as it can be replaced or reversed. As a leader your time is very precious and so, you should know how to manage it and use it effectively. Effective time management should begin with three strong beliefs: time management is essential, delegation of work is essential and awareness regarding the proper utilization of it. To know it better, after you spend a routine day, create a time log ie.. write down what all you did in a day, every bit of your activity should be recorded. Many of us do not realize that we waste of a lot of time, approximately 80% of our time is wasted if we are not consciously managing it. So consciously study your habitual use of time and start managing it. Your ability to understand and conquer your time waster in short span of time would yield a lot of benefits. Follow the following tips to manage it effectively:

 

  • Study your routine.
  • Identify both internal (fear, stress, lack of planning, ineffective communication etc.) and external time wasters (telephone, colleagues, family, TV, Computer ETC.)
  • Conquer them consciously avoiding or conquering them through polite effective communication skills.
  • Now set a goal and plan your works.
  • Delegate most of the jobs to your subordinators. While delegating identify the potential of people and accordingly allot the work.
  • Training people under you is an important step to achieve your goal.
  • Then set personal and organizational goals.
  • Prioritize the works based on the emergency of attending to it.
  • You should create a specific schedule for the work you are supposed to do and the work you are supposed to monitor.
  • Time properly used is time invested and so self monitor the schedule you have drafted.
  • Beware of the barriers like interruption by others, sick ness, attitudinal problems and lack of proper resources.
DOMAIN KNOWLEDGE
SELF-ASSESSMENT
  1. How much do you know about this field of business?
    • Good__________
    • Very good__________
    • Needs improvement__________
  2. Did I personally meet any competitors till now?
    • Yes__________
    • No__________
  3. Am I aware of all the important wings of this business?
    • Good__________
    • Very good__________
    • Needs improvement__________
  4. Do I have enough experience of the field?
    • Good__________
    • Very good__________
    • Needs improvement__________
  5. Can I understand the significant risks/ future/diversification of this business/
    • Good__________
    • Very good__________
    • Needs improvement__________

When you are heading a business house, you should know that your domain knowledge is of greater value. The leader of a business house needs to understand the current marketing trends, financial nuances, people management of this field. Political and administrative ramifications and many more things which are associated and capable of effecting this field of business. You should be a very keen observer and with high caliber analytical skills to understand the current situation of the business. A good leader is the one learns from the troubles of people who lead this kind of businesses already. So it is essential to analyse the situation regularly, consistently and take precautionary measures not to give any scope to troubles but face un foreseen troubles with equanimity. Following the financial analysis done by the experts and trying to know where do you stand, saves your financial troubles. You should also have enough understanding of the future and possible diversifications and requirements of the field. The following tips will be useful for you:

 

  • Be alert and attentive to all the changes that are coming in the field.
  • Be gender sensitive.
  • Premeditate the up coming challenges and encounter them with equanimity.
  • Be conscious of your competitors’ strategies.
  • Exploit the potential of your subordinates to the fullest maximum.
  • Be liberal to accept and implement the subordinates’ ides.
  • Be instrumental and lead the organization in a conducive atmosphere.

All this preparation should result in your self confidence which is going to directly result in your success. Maintaining self confidence through out the mission should be given priority. When you as a leader greater self confidence, your followers would also tend to follow the suit. So it is necessary to manage the confidence levels and you may keep a few tips in your mind. It is the right attitude and positive thinking that helps stay confident. It is not necessary that you possess all the above skill but it is essential to have attitude to learn the necessary skills and unlearn any bad habit that is obstructing your development. Suitable and assertive personality along with positive and learning personality would allow an individual to groom the necessary skills.

SELF-ASSESSMENT
TEACHER’S ASSESSMENT

Mention the skills that you are analyzing in the blanks.

  1. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  2. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  3. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  4. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  5. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  6. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  7. Non verbal communication__________

     

    Posture

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Movement

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Usage of hands

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Eye contact

    Continuous__________

    Avoiding__________

    Staring__________

    Needs improvement__________

     

    Facial expressions

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Voice characters

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Gestures

    Assertive__________

    Submissive__________

    Aggressive__________

PEER GROUP ASSESSMENT

Mention the skills that you are analyzing in the blanks.

  1. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  2. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  3. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  4. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  5. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  6. ______________________________

     

    Very good__________

    Good__________

    Needs improvement__________

     

  7. Non verbal communication

     

    Posture

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Movement

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Usage of hands

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Eye contact

    Continuous__________

    Avoiding__________

    Staring__________

    Needs improvement__________

     

    Facial expressions

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Voice characters

    Assertive__________

    Submissive__________

    Aggressive__________

     

    Gestures

    Assertive__________

    Submissive__________

    Aggressive__________