Chapter 25 – Business Environment

Chapter 25

 

1. United Nations Development Programme, Human Development Report, 1998.

2. Francis Cherunilum, Business Environment New Delhi: Himalaya

Publishing House, 2003.

3. Ibid.

4. M. R. Pai, Guidelines to Consumers, Rights and Responsibilities, Bombay: Forum of Free-enterprise, 1987.

5. “20 per cent of Petroleum Products Sold in Chennai is Adulterated”, The Hindu, 25 June, 2006.

6. Noemie Bisserbe and Jeetha D'Silva, “Stock Check: Counterfeits Reigning on Store Shelves,” The Economic Times, 04 July, 2006.

7. Ibid.

8. Suresh Bedi, Business Environment, New Delhi: Excel Books, 2004.

9. Ibid.

10. S. K. Misra and V. K. Puri, Economic Environment of Business, New Delhi: Himalaya Publishing House, 2003.

11. Suresh Bedi, Business Environment, New Delhi: Excel Books, 2004.

12. S. K. Misra and V. K. Puri, Economic Environment of Business, New Delhi: Himalaya Publishing House, 2003.

13. Press Trust of India, “RBI Constitutes Customer Care Department”, The Hindu, 02 July, 2006.

14. N. S. Vagesh, “A Code for Better Customer Services”, The Hindu Business Line, 10 July, 2006.