Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and the author cannot accept responsibility for any errors or omissions, however caused. Any opinions expressed in this book are those of the author, not the publisher. Websites identified are for reference only, not endorsement, and any website visits are at the reader’s own risk. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the publisher or the author.
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission in writing of the publisher or, in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. ITIL® is a registered trademark of the Cabinet Office. COBIT 5® is a registered trademark of the ISACA®. Enquiries concerning reproduction outside those terms should be sent to the publishers at the following address:
IT Governance Publishing
IT Governance Limited
Unit 3, Clive Court
Cambridgeshire Business Park
© Karen F. Worstell 2013
The author has asserted the rights of the author under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work.
First published in the United Kingdom in 2013
by IT Governance Publishing