Endnotes – Kill the Company: End the Status Quo, Start an Innovation Revolution


INTRODUCTION The First Step Toward Greatness

1. Pricewaterhouse Coopers, 14th Annual Global CEO Survey, accessed December 27th, 2011, http://www.pwc.com/gx/en/corporate-strategy-services/assets/ceosurvey-innovation.pdf.

2. Ernst & Young, Connecting Innovation To Profit, accessed December 27th, 2011, http://www.ey.com/Publication/vwLUAssets/EOY2011_en/$FILE/Connecting-innovation-to-profit_en.pdf

3. Barry Jaruzelski, John Loehr, and Richard Holman, “The Global Innovation 1000: Why Culture Is Key,” Strategy + Business Magazine 65 (Winter 2011): 3, http://www.booz.com/media/uploads/BoozCo-Global-Innovation-1000-2011-Culture-Key.pdf.

CHAPTER 2 Three Kinds of Culture—Which Is Yours?

1. Thomas L. Friedman and Michael Mandelbaum, “America Really Was That Great,” Foreign Policy, November 2011, http://www.foreignpolicy.com/articles/2011/10/11/america_really_was_that_great.

2. Ibid., http://www.foreignpolicy.com/articles/2011/10/11/america_really_was_that_great?page=0,2.

3. Kris Frieswick, “The Turning Point,” CFO Magazine, April 1, 2005, http://www.cfo.com/article.cfm/3786531/2/c_3805512.

4. John Cook, “Jeff Bezos on Innovation: Amazon ‘Willing to Be Misunderstood for Long Periods of Time,’” GeekWire, June 7, 2011, http://www.geekwire.com/2011/amazons-bezos-innovation.

5. Ibid.

6. Ibid.

7. Yves Morieux, “Smart Rules: Six Ways to Get People to Solve Problems without You,” Harvard Business Review, September 2011, http://hbr.org/2011/09/smart-rules-six-ways-to-get-people-to-solve-problems-without-you/ar/1.

8. Ibid.

9. Michael Marx, “Research: Six Sigma Saves a Fortune,” iSixSigma Magazine, accessed November 21, 2011, http://www.isixsigma-magazine.com/issues/3/1.

10. “Six Sigma,” Wikipedia, last modified November 21, 2011, http://en.wikipedia.org/wiki/Six_Sigma.

11. “Co-Creator of Six Sigma, Dr. Mikel Harry Launches ‘The Great Discovery’ in Phoenix, AZ,” PR-Inside.com, accessed November 21, 2011, http://www.scribd.com/doc/66327558/Co-Creator-of-Six-Sigma-Dr-Mikel-Harry-Launches-%E2%80%9CThe-Great-Discovery%E2%80%9D-In-Phoenix-AZ

12. “Six Sigma: So Yesterday?,” Businessweek, June 11, 2007, http://www.businessweek.com/magazine/content/07_24/b4038409.htm.

13. Brian Hindo, “At 3M, a Struggle between Efficiency and Creativity,” Magazine, Businessweek, June 11, 2007, http://www.businessweek.com/magazine/content/07_24/b4038406.htm.

14. Ibid.

15. Marc Gunther, “3M’s Innovation Revival,” Business News, CNNMoney, September 24, 2011, http://money.cnn.com/2010/09/23/news/companies/3m_innovation_revival.fortune/index.htm.

16. PricewaterhouseCoopers, “Demystifying Innovation” in 14th Annual Global CEO Survey, 6, accessed November 21, 2011, http://www.pwc.com/gx/en/ceo-survey/download.jhtml.

17. Noam Shpancer, “You Are a Conformist (That Is, You Are Human),” Insight Therapy (blog), Psychology Today, December 5, 2010, http://www.psychologytoday.com/blog/insight-therapy/201012/you-are-conformist-is-you-are-human.

18. Noah J. Goldstein, Steve J. Martin, and Robert B. Cialdini, “Who Is the Better Persuader? Devil’s Advocate or True Dissenter?” Chap. 24 in YES!: 50 Scientifically Proven Ways to Be Persuasive. (New York: Free Press, 2009), 104–105.

CHAPTER 3 Kill the Company

1. James Surowiecki, “The Next Level,” The Talk of the Town, The New Yorker, October 18, 2010, http://www.newyorker.com/talk/financial/2010/10/18/101018ta_talk_surowiecki#ixzz1ZnHzERAN.

2. Jay Yarow, “The Best Steve Jobs Quotes From His Biography,” Business Insider, accessed December 27, 2011, http://www.businessinsider.com/best-steve-jobs-quotes-from-biography-2011-10?op=1#ixzz1hhUhshSr.

3. “Why Middle Managers May Be the Most Important People in Your Company,” May 25, 2011, Knowledge@Wharton http://knowledge.wharton.upenn.edu/article.cfm?articleid=2783.

4. Ibid.

CHAPTER 4 Do Less, Achieve More

1. Chuck Salter, “Customer Service: Commerce Bank,” Fast Company, April 30, 2002, http://www.fastcompany.com/magazine/58/service.html?page=0%2C1.

2. Mark McGuinness, “The Key to Creating Remarkable Things,” Tips, The 99 Percent, accessed November 22, 2011, http://the99percent.com/tips/6658/the-key-to-creating-remarkable-things.

3. Sharon Terlep, “GM’s Plodding Culture Vexes Its Impatient CEO,” Autos, The Wall Street Journal, April 7, 2010, http://online.wsj.com/article/SB10001424052702303411604575168232881859048.html.

4. Future Think LLC, 2011 Corporate Culture Study [Unpublished Company Report].

5. Constance Holden, “Multitasking Muddles the Mind?” ScienceNOW, Science, August 25, 2009, http://news.sciencemag.org/sciencenow/2009/08/25-02.html.

6. “Interview: Clifford Nass,” Digital Nation, Frontline, PBS.org, accessed November 22, 2011, http://www.pbs.org/wgbh/pages/frontline/digitalnation/interviews/nass.html.

7. Ibid.

8. Jason Fried and David Heinemeir Hansson, Rework (New York: Crown, 2010), 260.

9. Robin Wauters, “Nielsen Deletes Reply-To-All Button,” TechCrunch, January 31, http://techcrunch.com/2009/01/31/nielsen-deletes-reply-to-all-button/

10. Eric Horng, “No-E-mail Fridays Transform Office,” ABC News, April 7, 2007, http://abcnews.go.com/WNT/story?id=2939232#.TwRzpFbrGSo.

CHAPTER 5 Capabilities for the New Era

1. IBM Global Business Services, Capitalizing on Complexity: Insights from the Global Chief Executive Officer Study, accessed November 22, 2011, ftp://public.dhe.ibm.com/common/ssi/ecm/en/gbe03297usen/GBE03297USEN.PDF

2. Daniel H. Pink, A Whole New Mind: Moving from the Information Age to the Conceptual Age. New York: Riverhead Books, 2005.

3. David Yellen, “The Disrupters,” Fast Company, December 2011/ January 2012, 109.

4. Susan Adams, “Entrepreneurs: The ‘Business’ Gene,” Forbes.com, accessed November 22, 2011, http://www.forbes.com/forbes/2011/0523/features-dylan-lauren-katz-mellon-yeardye-business-gene.html.

5. Ibid.

6. Andy Serwer and Kate Bonamici, “Hot Starbucks to Go,” Fortune Magazine, January 26, 2004, http://money.cnn.com/magazines/fortune/fortune_archive/2004/01/26/358850/index.htm.

7. Marcia Davis, “Elevating Health through Motion,” Discover (blog), June 12, 2009, http://www.hermanmiller.com/discover/elevating-health-through-motion/.

8. Ibid.

9. Jason Chen, “Herman Miller Embody Review: The Best Chair We’ve Ever Sat On,” Gizmodo, November 3, 2008, http://gizmodo.com/5071571/herman-miller-embody-review-the-best-chair-weve-ever-sat-on.

10. “A New Idea,” Dyson.com, accessed November 22, 2011, http://www.dyson.com/insidedyson/article.asp?aID=newidea&hf=&js=.

11. “Against the Odds,” Dyson.com, accessed November 22, 2011, http://www.dyson.com/insideDyson/article.asp?aID=storyofstruggle&disType=&dir=&cp=&hf=&js=.

12. Daren Fonda, “Motor Trends: Le Cost Killer,” Business, Time Magazine, May 19, 2003, http://www.time.com/time/magazine/article/0,9171,1004877,00.html.

13. “50 Most Innovative Companies 2011—Nissan,” Fast Company, accessed November 22, 2011, http://www.fastcompany.com/most-innovative-companies/2011/profile/nissan.php.

14. Nissan, 2012 Nissan LEAF Press Kit: Overview, accessed November 22, 2011, http://www.nissannews.com/newsrelease.do?id=3033&fIId=3030&mid=1.

15. “50 Most Innovative Companies 2011—Nissan,” Fast Company, accessed November 22, 2011, http://www.fastcompany.com/most-innovative-companies/2011/profile/nissan.php.

16. William Wei, “How Pandora Survived More Than 300 VC Rejections,” (includes an interview with Tim Westergren) Tech, Business Insider, July 14, 2010, http://www.businessinsider.com/pandora-vc-2010-7.

17. Ibid.

18. Faith Merino, “Pandora closes at $17.42, $2.78B market cap,” Vator News, http://vator.tv/news/2011-06-15-pandora-shares-over-20-for-3b-valuation.

19. IBM Corporation, Global Innovation Outlook 2.0 Report—Virtual Games, Real Leaders: Online Games Put the Future of Business Leadership on Display, accessed November 22, 2011, http://www.ibm.com/ibm/gio/media/pdf/ibm_gio_gaming_report.pdf.

20. Jane Pinckard, “World of Warcraft Is the New Golf,” PCMag.com, April 5, 2006, http://www.pcmag.com/article2/0,2817,1945822,00 .asp.

21. “No 9. JPMorgan: If You’re a Jock, You Rock,” Businessweek, September 18, 2006, http://www.businessweek.com/magazine/content/06_38/b4001607.htm.

22. “Wall Street Internship Program,” Alumni Athlete Network, accessed November 22, 2011, http://www.alumniathlete.com/wallstreetprogram.html.

23. Frank Cifaldi, “World of Warcraft Subscriptions Continue to Decline, Though More Slowly,“ Gamasutra, August 3, 2011, http://www.gamasutra.com/view/news/36351/World_of_Warcraft_Subscriptions_Continue_To_Decline_Though_More_Slowly.php.

CHAPTER 6 Think Inc. Behaviors

1. Kip Tindell, “Three Good Hires? He’ll Pay More for One Who’s Great,” Corner Office, The New York Times, March 13, 2010 http://www.nytimes.com/2010/03/14/business/14corners.html?pagewanted=all.

2. Ibid.

3. IBM Corporation, Next 5 in 5 Press Kit, accessed November 22, 2011, http://www-03.ibm.com/press/us/en/presskit/33171.wss.

4. “The IBM 5 in 5: Our Forecast of Five Innovations that Will Alter the Tech Landscape Within Five Years” IBM.com, accessed December 22, 2011, http://asmarterplanet.com/blog/2011/12/the-next-5-in-5-our-forecast-of-five-innovations-that-will-alter-the-landscape-within-five-years.html

5. Joann Muller, “The Ultimate Driverless Machine,” Forbes.com, April 20, 2011. http://www.forbes.com/forbes/2011/0509/global-2000-11-europe-bmw-autos-drivenow-driverless-machine.html.

6. BMW i USA website, accessed November 22, 2011, http://www.bmw-i-usa.com/en_us/i-ventures/.

7. Linda A. Johnson, “Pfizer Starts First US ‘Virtual’ Clinical Study,” Money, ABC News, June 7, 2011, http://abcnews.go.com/Business/wireStory?id=13785702.

8. Mytrus, Inc. website, accessed November 22, 2011, https://oab.mytrus.com/home.

9. John Cook, “Jeff Bezos on Innovation: Amazon ‘Willing to Be Misunderstood for Long Periods of Time,’” GeekWire, June 7, 2011, http://www.geekwire.com/2011/amazons-bezos-innovation.

10. “Innovista Time Again,” Tata.com, accessed November 22, 2011, http://www.tata.com/lead/innovista_time.htm.

11. “Tata InnoVista,” Tata Quality Management Services website, accessed November 22, 2011, http://www.tataquality.com/ui/APage.aspx?SectionId=040310122916429053.

12. Ibid.

13. Philip Chacko, “One for the Heart,” Tata.com, accessed November 22, 2011, http://www.tata.com/company/Articles/inside.aspx?artid=5nUg1sCYZ2E=.

14. Michael Adams, “W: A Decade of Wow,” Hospitality Design, May 26, 2009. http://www.hospitalitydesign.com/hospitalitydesign/projects/W-A-Decade-of-Wow-287.html.

15. Leena Rao, “Facebook’s Zuckerberg: If I Were Starting A Company Now, I Would Have Stayed In Boston,” TechCrunch, accessed December 27th, 2011, http://techcrunch.com/2011/10/30/facebooks-zuckerberg-if-i-were-starting-a-company-now-i-would-have-stayed-in-boston/.

16. Procter & Gamble, Partnering with the World to Create Greater Value, accessed November 22, 2011, http://www.pg.com/en_US/downloads/innovation/C_D_factsheet.pdf.

17. Ibid.

18. Ibid.

19. William C. Taylor and Polly LaBarre, “How Pixar Adds a New School of Thought to Disney,” Business, The New York Times, January 29, 2006, http://www.nytimes.com/2006/01/29/business/yourmoney/29pixar.html

20. William C. Taylor and Polly LaBarre, Mavericks at Work: Why the Most Original Minds in Business Win (New York: William Morrow, 2008). http://books.google.com/books?id=w4TOpMau4kkC&pg=PA231&lpg=PA231&dq=pixar+university+four+hours+week&source=bl&ots=X1S5W6eYkP&sig=HD7dKDSME7qIZ_WJBXVaI8uVzMQ&hl=en&ei=2X2LTpmYMoaLsQLp66XLBA&sa=X&oi=book_result&ct=result&resnum=4&ved=0CC0Q6AEwAw#v=onepage&q=pixar%20university%20four%20hours%20week&f=false.

21. William C. Taylor and Polly LaBarre, “How Pixar Adds a New School of Thought to Disney,” Business, The New York Times, January 29, 2006, http://www.nytimes.com/2006/01/29/business/yourmoney/29pixar.html

22. Hayagreeva Rao, Robert Sutton, and Allen P. Webb, “Innovation Lessons from Pixar: An Interview with Oscar-Winning Director Brad Bird,” McKinsey Quarterly, April 2008, https://www.mckinseyquarterly.com/Innovation_lessons_from_Pixar_An_interview_with_Oscar-winning_director_Brad_Bird_2127.