Index – Web 2.0 Knowledge Technologies and the Enterprise

Index

A

AIIM, 94, 135, 201, 222
Amazon, 13, 56, 75, 89
anonymity, 15, 27, 39, 70, 77–8, 105, 210, 217, 233
autonomy, 6, 137, 140–1, 151, 204

B

baby boomer, 4, 61, 64, 89, 116
Berger, Peter, 168, 173
Berners-Lee, Tim, 20, 40–1
blog, 4, 10, 14, 27, 30, 33, 35, 42, 48, 50, 55, 84, 89, 101, 119–20, 133
Blogosphere, 14, 52
blogstorm, 17
broadcast, 16, 19, 55, 61, 84, 182, 215
Brown, John Seely, 63, 112, 214
business case, 3, 43, 46, 57, 97, 106, 178, 199, 201
business process, 3, 26, 39, 43, 47, 49, 83, 85, 90, 114, 124, 140, 153, 176

C

Castells, Manuel, 56, 81, 135, 229
classification, 29–30, 41
cognitive system, 102, 124, 173, 180
collaboration, 27, 50, 97, 107–8, 134, 149, 191, 203
collective intelligence, 13, 30, 71, 73, 79, 220, 225
complexity, 59, 93, 124, 181, 189
confluence, 16, 26
consumerisation, 47, 89, 92
contracting, 63, 88
cultural postulates, 174, 178, 213, 227
culture, 14, 64, 66, 76, 84, 104, 115, 123, 130, 156, 160, 170, 172, 180, 189, 214
Cunningham, Ward, 22
customers, 6, 11, 14, 18, 27, 56, 68, 74, 83, 90, 127, 133, 153, 202, 212

D

decision-making, 75–9
design, 18, 100, 138, 152
Digg.com, 29, 31, 55
distinctive knowledge, 104, 117, 145–6, 204, 219
Drucker, Peter, 183

E

e-mail, 37, 59, 74, 81, 99, 177
e-marketplaces, 70, 83, 99, 113
emergence, 6, 38, 139
emerging knowledge, 146, 151, 172, 204
employee exit, 116
encyclopaedia, 4, 74, 100–1, 134, 148, 202
enterprise-wide, 149, 180, 198, 200
externalisation, 108, 121, 146, 169, 171, 200, 226

F

Facebook, 35, 38–9, 60, 89, 100, 105, 115, 141, 191, 217
flows, 4, 97, 100, 107, 114, 130, 134, 148, 202, 206, 226
folders, 33, 148, 151, 209
Foucault, Michel, 185
Friedman, Thomas, 79
functions, 15, 22, 26, 35, 38, 43, 48, 99, 131, 139, 148, 150, 161, 164, 186, 197, 209

G

Galaxyzoo, 72
Gartner Group, 26, 38, 57, 62, 65, 90, 181, 220, 241
generational change, 3, 60, 64, 123
globalisation, 79, 85, 123
glossary, 180, 210
Google, 13, 20, 28, 35, 44, 46, 74, 77, 89, 125
governance, 91, 140

H

Heidegger, Martin, 138, 201, 229
Hoebel, E.A., 178
HTML, 20–2, 25, 40

I

IBM, 36, 43, 47, 53, 56, 63, 71
induction, 88, 118, 120, 170, 239
information design, 140, 152
in-group prototype, 190, 220
innovation, 20, 50, 83, 87, 109, 114, 123, 158, 170, 172, 198
institutions, 100, 122, 130, 157, 170, 172, 180, 189, 198, 211
issue management, 17–18

J

journalism, 14, 17, 48

K

Knol, 74
knowledge management, 7, 58, 82, 157, 159
knowledge types, 141, 199, 203, 205–6, 227
knowledge work, 7, 21, 51, 56, 58, 61, 80, 82, 85, 90, 114, 116, 125, 137, 141, 150, 152, 164, 174, 181, 183, 198, 212

L

Leadbeater, Charles, 14
leadership, 27, 76, 84, 123, 141, 178, 180, 188, 193, 214, 218, 228
learning, 62, 66, 89, 110, 118, 158, 207, 216, 226
Library 2.0, 14, 225
LinkedIn, 35–6, 105, 191
Luckmann, Thomas, 100, 168

M

McKinsey, 1, 9, 27, 48, 59, 64, 96, 154, 197, 212, 216, 241
managers, 18, 40, 69, 84–5, 90, 99–100, 115, 122, 155, 178, 185, 188, 193, 213–14
mashups, 5, 44, 49–50, 72
meaning, 42
Mediawiki, 16, 23, 25, 35, 42, 71, 102, 126, 150, 152
Merkel, Angela, 18
metadata, 49, 73, 105, 138, 166
microblog, 13, 17, 19
Microsoft, 16, 20, 26, 35, 77, 89, 107, 128, 177
Milgram, Stanley, 67
motivation to contribute, 72, 104, 174, 178, 190–1, 197, 211, 219
MS-Outlook, 35
MS-Sharepoint, 26, 107, 177
MySpace, 35, 105, 191

N

NASA, 37, 72
navigation, 23, 40, 109, 162, 238
net generation, 60, 62–3, 65, 89, 93, 225
networked enterprise, 56, 69
networks, 66–70, 85, 186
news media, 16, 30, 34, 48
Nightjack, 15
Ning, 35, 37

O

O’Reilly, Tim, 12, 51
objectivation, 30, 33, 109, 169, 172, 181, 206, 226
ontology, 24, 41–2, 119, 165, 228, 238
open source software, 16, 26, 71, 102
organisational memory, 5, 97, 101, 106, 109, 123, 143, 158, 165, 179, 191, 198, 200, 209, 216
outsourcing, 69, 79, 85–6, 88, 114

P

partner spaces, 113, 133
performance criteria, 1, 156
perpetual beta, 12, 177, 197
personal space, 99, 122, 133, 206
personal use, 39, 115
Pfizer, 102
Postman, Neil, 61
power, 116, 181, 188, 217, 220
privacy, 38–9, 78, 217
procedures, 119–20, 132, 139, 143, 150, 160, 172, 181, 211
programme space, 120, 202, 206
project failure, 3, 27, 93, 155, 213
proprietary descriptive knowledge, 144, 204
proprietary prescriptive knowledge, 104, 113, 143, 204
purposes of Web 2.0, 97–8, 199

R

ratings, 6, 29, 49, 74, 77, 134
ready at hand, 63, 135, 176, 201, 213
regulative system, 108, 173, 177, 180
reification, 144, 169–70
roles, 122, 210
Rose, Nikolas, 184
RSS, 15, 23, 26, 34, 48, 106, 113, 119, 122, 135, 150, 162, 209, 226
rules, 205

S

Scoble, Robert, 16
search, 28, 41–2
Second Life, 36, 90, 115
self-disclosure, 36, 122
self-organising, 6, 11, 63, 109, 121, 126, 140, 182, 185–6
Semantic Mediawiki, 23–4
semantic web, 40, 49, 60, 135, 138, 153, 165
sense-making, 111, 118–19, 122, 158, 167, 200
service oriented architecture (SOA), 44, 47
six degrees of separation, 4, 97, 116
social cognition, 163
social constructivism, 157, 167–9, 218
social identity, 36, 189, 191, 193, 220, 236
social networking service, 29, 35, 50, 60, 68, 85, 89, 105, 115, 122, 133, 191
socialisation, 170
Socialtext, 20, 26
spaces, 5, 98, 133, 137, 156, 199, 202, 226
Spickmich.de, 78
supply chain, 1, 8, 34, 79, 81, 87
syndication, 34

T

tag, 22–3, 28, 40, 42–3, 49, 73, 153
Tapscott, Don, 62, 94, 136
templates, 22, 113, 127, 204
training, 113, 140
transaction cost, 2, 86, 113
transactive memory system, 101, 106, 109, 115, 123–4, 157, 162, 209, 227
Twitter, 19, 115, 147

V

virtual work, 59, 70

W

Watchlist, 106, 119, 126, 151, 162, 209
weak ties, 36, 57, 67, 69–70, 108, 115–16, 123, 200, 209
Web 1.0, 2, 12, 55, 200, 212
Web 2.0, 2, 11–12, 48, 55, 225
Weber, Max, 173
Wegner, Daniel, 162
Weinberger, David, 185
wiki, 14, 20, 35, 50, 85, 89, 97, 102, 107, 110, 118, 121, 132, 142, 149, 151, 164, 172, 177, 180, 191, 204, 209, 214, 218
Wikipedia, 12, 23, 28, 30, 71, 74, 99, 102, 141, 148, 247
wisdom of crowds, 27, 29, 57, 73, 93, 102
Wittgenstein, Ludwig, 136, 154
workflow, 20, 27, 33, 39, 49, 60, 117, 125, 132, 174, 198
WYSIWYG, 20

X

XML, 34, 40–1

Y

YouTube, 60, 75, 146

Z

Zuboff, Shoshana, 184