ITG Resources – Catalogs, Services and Portfolios


IT Governance Ltd sources, creates and delivers products and services to meet the real-world, evolving IT governance needs of today’s organisations, directors, managers and practitioners.

The ITG website ( is the international one-stop-shop for corporate and IT governance information, advice, guidance, books, tools, training and consultancy. On the website you will find the following pages related to IT service management and the subject matter of this book:

Publishing Services

IT Governance Publishing (ITGP) is the world’s leading IT-GRC publishing imprint that is wholly owned by IT Governance Ltd.

With books and tools covering all IT governance, risk and compliance frameworks, we are the publisher of choice for authors and distributors alike, producing unique and practical publications of the highest quality, in the latest formats available, which readers will find invaluable. is the website dedicated to ITGP. Other titles published by ITGP that may be of interest include:

•   The Daniel McLean ITSM Fiction Series

•   The ITSM Thought Leadership Series

•   ITIL Lifecycle Essentials

We also offer a range of off-the-shelf toolkits that give comprehensive, customisable documents to help users create the specific documentation they need to properly implement a management system or standard. Written by experienced practitioners and based on the latest best practice, ITGP toolkits can save months of work for organisations working towards compliance with a given standard.

Toolkits that may be of interest include:

•   ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit

•   IT Governance Control Framework Implementation Toolkit

•   ISO/IEC 20000 Documentation Toolkit

Books and tools published by IT Governance Publishing (ITGP) are available from all business booksellers and the following websites:

Training Services

IT Governance offers an extensive portfolio of training courses designed to educate information security, IT governance, risk management and compliance professionals.

ISO/IEC 20000 is the first International Standard for IT service management and has been developed to reflect the best practice guidance contained within the ITIL framework. Our ISO20000 Foundation and Practitioner training courses are designed to provide delegates with a comprehensive introduction and guide to the implementation of an ISO20000 management system and an industry recognised qualification awarded by APMG International.

We also have a unique ITIL Foundation (2 Day) training course designed to provide delegates with the knowledge and skills required to pass the EXIN ITIL Foundation examination at the very first attempt.

Full details of all IT Governance training courses can be found at

Professional Services and Consultancy

Our expert consultants can show you how to best apply the lessons of ITIL, COBIT and ISO/IEC 20000 so that you can make process improvements and eliminate any ‘gaps’. We explain the ideal and purpose behind each framework and then help you to find the most appropriate solutions to create a stronger and more robust Service Management System (SMS). By drawing on our extensive experience of management systems to combine service management frameworks, you can support the goal of delivering quality services that benefit the business - efficiently, effectively and economically.

We can coach you in the most effective ways to conduct enterprise-wide assessments. With our support, you will learn to describe the often complex interrelationships between different processes, recognizing and taking account of the various maturity levels.

For more information about IT Governance Consultancy for IT service management, see


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