Notes – Business Communication for Managers

Chapter 1

 

1. Taken from <http://www.quotes.net/quote/7>, accessed on December 30, 2010.

2. “P and Q Survey, Focus,” Industrial Engineering (1990) 6.

3. A. Farnham, “The Trust Gap” Fortune (December 1989) 4: 56–78.

4. Albert Mehrabian and Susan R. Ferris, “Inference of Attitudes from Nonverbal Communication in Two Channels,” Journal of Consulting Psychology (1967) 31: 248–252.

5. G. De Mare, “Communicating: The Key to Establishing Good Working Relationships,” Price Waterhouse Review (1989) 33: 30–37.

6. Taken from Crayola LLC Web site: http://www.crayola.com/colorcensus/history/chronology.cfm, accessed on January 3, 2011.

7. Based on the report available at http://caib.nasa.gov/news/report/pdf/vol1/chapters/chapter1.pdf, accessed on January 4, 2011.

8. David D. Acker, “Skill in Communication: A Vital Element in Effective Management,” (Diane Publishing, 1992). Accessed from books.google.co.in/books?isbn=1568061897 on January 5, 2011.

9. Douglas McGregor, The Professional Manager (New York: McGraw Hill, 1967) p. 151.

10. Based on material available at: http://infolific.com/technology/project-management/communication-barriers/, accessed on June 22, 2010.

11. Based on the material available at http://www.personneltoday.com/articles/2010/03/18/54886/social-media-at-work-breaking-down-barriers-to-communication.html, accessed on June 24, 2010.

12. Patrick Barwise and Sean Meehan, “Is Your Company As Customer-Focused As You Think?” MIT Sloan Management Review (April 2010).

13. Adapted from Peter Sloane, “How to Break Down Barriers in Communication: To Spur Innovation, Break Down Internal Barriers,” accessed from http://www.1000advices.com/guru/organization_innovative_communication_ps.html, on January 5, 2011.

14. Taken from http://www.scribd.com/doc/49343759/unilever-pulse-check-case-study, accessed on July 25, 2011.

15. Based on material taken from http://www.tata.com/company/Articles/inside.aspx?artid=ESWi6fHvTkk, accessed on June 26, 2010.

16. Taken from http://blog.wipro.com/blog-guidelines/, accessed on January 6, 2011.