Notes – The Decency Code: The Leader's Path to Building Integrity and Trust


Chapter 1

1. H. Jackson Brown Jr., Life’s Little Instruction Book (Rutledge Hill Press, 1991).

Chapter 2

1. Gallup, “State of the American Workforce,” 2017,

2. Gallup, “State of the American Workforce,” 2017,

3. Catherine Clifford, “Unhappy Workers Cost the U.S. Up to $550 Billion a Year,” Entrepreneur magazine, May 10, 2015,

4. Elizabeth Doty, “Want to Change Corporate Culture? Focus on Actions.,” Strategy & Business, March 15, 2019,

5. Doty, “Want to Change Corporate Culture?”

6. David M. Noer, Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations (Jossey Bass Business & Management Series, 1995).

7. Global Workplace Analytics, “Latest Telecommuting/Mobile Work/Remote Work Statistics,” August 16, 2019,

8. Niraj Chokshi, “Out of the Office: More People Are Working Remotely, Survey Finds,” New York Times, February 15, 2017,

9. Les Landes, “Getting to the Heart of Employee Engagement, Public Relations Tactics,” Public Relations Society of America, June 2014,

10. Kevin Kruse, “What Is Employee Engagement?,” Forbes, June 22, 2012,

11. Talent Management, “What Is Employee Engagement?,” IBM Corporation, April 4, 2019,

12. Gallup, “Employee Engagement Hierarchy,”

13. Julie Gebauer and Don Lowman, Closing the Engagement Gap: How Great Companies Unlock Employee Potential for Superior Results (Portfolio, 2008), Kindle.

14. Lauren Weber, “Why Companies Are Failing at Reskilling,” Management & Careers, Wall Street Journal, April 19, 2019,

15. Ethics Resource Center, The Importance of Ethical Culture, Supplemental Research Brief, 2009 National Business Ethics Survey,

Chapter 3

1. Julia Bourke, Stacey Garr, Ardie van Berkel, and Julie Wong, “Diversity and Inclusion: The Reality Gap: 2017 Global Human Capital Trends,” Deloitte,

Chapter 4

1. Julianne Pepitone, “U.S. Job Satisfaction Hits 22-Year Low,” CNN Money, January 5, 2010,

2. Mercer Talent Trends Study 2018 Global Findings,

3. Christine Porath, “The Price of Incivility: Lack of Respect Hurts Morale and the Bottom Line,” Harvard Business Review, January/February 2013,

4. Bill Conerly, “Companies Need to Know the Dollar Cost of Employee Turnover,” Forbes, August 12, 2018,

5. Sharon Florentine, “9 Reasons Good Employees Leave—and How You Can Prevent It,” CIO magazine, June 8, 2019,

6. Mayuri Chaudhary, “Growing Disconnect Between Employees and Employers,” HR Technologist, May 16, 2017,

7. Jon Picoult, “Be Nice to Job Seekers. (They’re Shoppers, Too.),” New York Times, May 30, 2009,

8. Picoult, “Be Nice to Job Seekers.”

Chapter 5

1. Jon Picoult, “Be Nice to Job Seekers. (They’re Shoppers, Too.),” New York Times, May 30, 2009,

2. H. Jackson Brown Jr., Life’s Little Instruction Book (Rutledge Hill Press, 1991).

Chapter 6

1. Leslie Gaines-Ross, “Offices Can Be Bastions of Civility in an Uncivil Time,” Harvard Business Review, July 14, 2017,

2. Ethics and Compliance Initiative, “Interpersonal Misconduct in the Workplace: What It Is, How It Occurs and What You Should Do About It,” 2018 Global Business Ethics Survey,

3. Ethics and Compliance Institute, 2018 Global Workplace Survey: Ethics & Compliance Programs, June 28, 2018,

4. John Kador, “A Little Rudeness Has Big Impacts on Corporate Culture,” Corporate Board Member,

5. Kador, “A Little Rudeness Has Big Impacts on Corporate Culture.”

6. Gallup, “Employee Engagement Hierarchy,”


Chapter 7

1. Gallup, “State of the Workplace Report,” 2017,

2. Zoe Mackey, “10 Startling Employee Engagement Statistics,” BK Connection, Berrett-Koehler Publishers, January 11, 2019,

3. Mackey, “10 Startling Employee Engagement Statistics.”

4. Mackey, “10 Startling Employee Engagement Statistics.”

5. Matt Palmquist, “Workplace Perks: Wasteful Indulgence or Powerful Profit Driver?,” Strategy+Business, August 20, 2018,

6. Larry Fauver, Michael B. McDonald, and Alvaro G. Taboada, “Does It Pay to Treat Employees Well? International Evidence on the Value of Employee-Friendly Culture,” Journal of Corporate Finance 50 (June 2018),

7. Fauver, McDonald, and Taboada, “Does It Pay to Treat Employees Well?”

8. For example, Mark Emmons, “Key Statistics About Millennials in the Workplace,” Dynamic Signal,

9. Deloitte, “The 2016 Deloitte Millennial Survey: Winning over the Next Generation of Leaders,”

10. Achieve, “Why Do Millennials Choose to Engage in Cause Movements?,” The Millennial Impact Report,

11. Cornerstone OnDemand, “Research Reveals the Driving Force Behind American Employees and Their Career Choices,” March 23, 2016,

12. Sarah Landrum, “Millennials Aren’t Afraid to Change Jobs, and Here’s Why,” Forbes, November 10, 2017,

13. For example, Victor Lipman, “65% of Employees Want More Feedback (So Why Don’t They Get It?),” Forbes, August 6, 2016,

Chapter 8

1. Daniel Roth, “How to Cut Pay, Lay Off 8,000 People, and Still Have Workers Who Love You. It’s Easy: Just Follow the Agilent Way,” Fortune, February 4, 2002,

2. Danielle Wiener-Bronner and Laura Sanicola, “Sam’s Club Store Closings Are a PR Mess on Walmart’s Big Day,” CNNMoney, January 11, 2018,

Chapter 9

1. Nicholas Epley and Amit Kumar, “How to Design an Ethical Organization,” Harvard Business Review, May-June 2019.

A Closing Perspective from the Authors

1. Peggy Noonan, “How to Find a Good Leader: Look for Someone with ‘an Ambition for Self That Becomes an Ambition for Something Larger,’ ” Wall Street Journal, November 1, 2018,