Table of Contents – Web 2.0 Knowledge Technologies and the Enterprise

Table of Contents

Cover image

Title page

Copyright

Preface

List of figures and tables

About the author

Chapter 1: Introduction

The reason for the book

The structure of the book

The basic idea of the book

Chapter 2: Web 2.0 tools and context

Web 2.0 – the concept

Blogs

Wikis

Social tagging

RSS

Social networking

Semantic web

Mashups

Combining Web 2.0 tools into a system for work

Chapter 3: The modern business environment

Mobilising knowledge assets

Generational change

The loss of baby boomer knowledge

Network dynamics

The power of the crowd

Globalisation

The information economy

Innovation

Fragmentation of business processes

The increase in individual contracting

Consumerisation

Dynamic business models

Changes in managerial style

Regulation and governance

Conclusion

Chapter 4: From purpose to space

Encyclopaedia spaces

Advisory spaces

Group spaces

Collaboration spaces

Learning spaces

Partner spaces

Social spaces

Departure spaces

Arrival spaces

Programme spaces

Personal spaces

Innovation spaces

Workflow spaces

Customer spaces

The elements of space

Spaces of spaces

Conclusion

Chapter 5: From space to function

Agency and responsibility

A taxonomy of knowledge in organisations

Flow and function

Information design

Conclusion

Chapter 6: From function to use

Organisational memory: storing knowledge

Transactive memory systems: finding and retrieving knowledge

Social constructivism: building knowledge

Institutional theory: influencing organisational behaviour

Critical theory: the role of power

Social identity theory: guiding individual behaviour

Conclusion

Chapter 7: Putting it together

Define the space

Define the business case for the space

Define the knowledge types for the space

Define the flows within the space

Understand and address the institutions which influence adoption

Power and participation

Analyse the social groups

Chapter 8: Conclusion

Appendix: A case study

Glossary of Web 2.0 terms

Glossary of terms from social theory

Bibliography

Index